--- title: "Account: Email Template Options" slug: "account-email-template-options" tags: ["account settings"] updated: 2024-07-31T19:26:35Z published: 2024-07-31T19:26:35Z canonical: "support.smarteru.com/account-email-template-options" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.smarteru.com/llms.txt > Use this file to discover all available pages before exploring further. # Account: Email Template Options SmarterU enables you to specify the default email template that is used for system-generated emails. When you [edit your account's settings](/v1/docs/editing-your-account-settings), the Email Template Options accordion of the Account Profile workscreen includes accordions for the email types. ![Account Profile - Email Template Options 20230426](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Account%20Profile%20-%20Email%20Template%20Options%2020230426.png) The email templates are organized within accordions by email type: - [Account](/v1/docs/system-email-templates-account-emails) - [Action](/v1/docs/system-email-templates-action-emails) - [Certification](/v1/docs/system-email-templates-certification-emails) - [Course](/v1/docs/system-email-templates-course-emails-general) - [Course - Instructor-Led](/v1/docs/system-email-templates-course-emails-instructor-led) - [Course - Online and SCORM](/v1/docs/system-email-templates-course-emails-online-and-scorm) - [Enrollment](/v1/docs/system-email-templates-enrollment-emails) - [Form](/v1/docs/account-email-template-options#form-email-types) - [Learning Plan](/v1/docs/system-email-templates-learning-plan-emails) - [Report](/v1/docs/system-email-templates-report-emails) - [User](/v1/docs/system-email-templates-user-emails) - [Video](/v1/docs/system-email-templates-video-emails) - [Weekly](/v1/docs/system-email-templates-weekly-emails) ## Changing a Default Email Template Before you can change the default email template, you will need to [add an email template for the email type](/v1/docs/adding-an-email-template).  To change the default email template: 1. [Edit the account](/v1/docs/editing-your-account-settings) to display the Account Profile workscreen. 2. Expand the Email Template Options accordion. 3. Expand the accordion containing the email type you would like to change. 4. Select the email template from the list. ![Graphical user interface, application Description automatically generated](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/account-email-template-options-image-sfcnthsj.png) After selecting a template, you can preview by clicking ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/account-email-template-options-image-nuyvm9wz.png). 1. Click **Save**. You can also change the default email templates from the [Email Management Dashboard](/v1/docs/email-management-dashboard). ## Account Email Types ### [Account Invitation](/v1/docs/system-email-templates-account-emails#account-invitation) This email is sent to a user after their SmarterU account is created and the [**Send Account Invitation Email** setting on the User Profile workscreen](/v1/docs/user-login-information#send-account-invitation-email) is checked. ## Action Email Types ### [Action Confirmation Notification](/v1/docs/system-email-templates-action-emails#action-confirmation-notification) This email is sent to the [users who can confirm an action](/v1/docs/action-confirmation#requires-confirmation-by) whenever an action needs to be confirmed. ## **Certification Email Types** ### [Certification Completion to Custom Contact](/v1/docs/system-email-templates-certification-emails#certification-completion-to-custom-contact) This email is sent to the certification's custom contact(s) when a learner completes a certification and the [certification's **Send to Custom Contact** setting](/v1/docs/certification-notifications#send-to-custom-contact) is checked. ### [Certification Completion to Home Group Contact](/v1/docs/system-email-templates-certification-emails#certification-completion-to-home-group-contact) This email is sent to the [specified group contact(s)](/v1/docs/group-group-information#send-completion-notifications-to) when a learner completes a certification and the [certification's **Send to Home Group Contact** setting](/v1/docs/certification-notifications#send-to-home-group-contact) is checked. ### [Certification Completion to Learner](/v1/docs/system-email-templates-certification-emails#certification-completion-to-learner) This email is sent to a learner when he/she completes the certification and the certification's [**Send Certification Completion Notification**](/v1/docs/certification-notifications#send-certification-completion-notification) and [**Send to Learner**](/v1/docs/certification-notifications#send-to-learner) settings are checked. ## Course Email Types ### [Course Completion](/v1/docs/system-email-templates-course-emails-general#course-completion) This email is sent to a learner when he/she completes a course. ### [Course Completion to Group Contact](/v1/docs/system-email-templates-course-emails-general#course-completion-to-group-contact) This email is sent to the email addresses specified in the [group's **Send Completion Notifications To** setting](/v1/docs/group-group-information#send-course-completion-notification) when: - A learner completes a course - And, the course's **Send Course Completion Email** setting is selected. ## **Course - Instructor-Led Email Types** ### [Calendar Session Information](/v1/docs/system-email-templates-course-emails-instructor-led#calendar-session-information) This email is sent learners after they confirm that they will be attending the session in which they were enrolled. ### [Confirm Attendance](/v1/docs/system-email-templates-course-emails-instructor-led#confirm-attendance) This email is sent to learners when they are enrolled in a [single-part](/v1/docs/instructor-led-session-main#session-type), instructor-led course session by another user. ### [Confirm Attendance (Multiple Course)](https://support.smarteru.com/docs/system-email-templates-course-emails-instructor-led#confirm-attendance-multiple-course) This email is sent to learners when they are enrolled in multiple instructor-led courses by another user. ### [Confirm Attendance (Multi-Part Session)](/v1/docs/system-email-templates-course-emails-instructor-led#confirm-attendance-multipart-session) This email is sent to learners when they are enrolled in a [multi-part](/v1/docs/instructor-led-session-main#session-type), instructor-led course by another user. ### [Finalize Session Reminder](/v1/docs/system-email-templates-course-emails-instructor-led#finalize-session-reminder) This email is sent to the instructor(s) of an instructor-led course when: - The [course's **Send Session Finalization Reminder** setting](/v1/docs/instructor-led-course-notifications#send-session-finalization-reminder) is checked, and - The [learners in the instructor-led course have been marked as "completed" for the session](/v1/docs/ilt-attendance-recording-attendance-completion-status-and-grade). ### [Missed Attendance](/v1/docs/system-email-templates-course-emails-instructor-led#missed-attendance) This email is sent to learners [enrolled in an instructor-led course session](/v1/docs/enrolling-users) and [marked as not attending the session](/v1/docs/ilt-attendance-recording-attendance-completion-status-and-grade) when: - The [instructor finalizes the session](/v1/docs/ilt-attendance-finalizing-a-session), and - The [**Send Email to Learners That Did Not Attend** setting](/v1/docs/ilt-attendance-finalizing-a-session#finalizing-a-session) is checked. ### [Removed from Waiting List](/v1/docs/system-email-templates-course-emails-instructor-led#removed-from-waiting-list) This email is sent to learners when they are removed from a course-level waiting list and the [**Send Waiting List Removal Email to Learner** setting](/v1/docs/ilt-waiting-lists-removing-users-from-a-waiting-list#removing-users-from-a-waiting-list) is selected. The [reason for removal](/v1/docs/ilt-waiting-lists-removing-users-from-a-waiting-list#removing-users-from-a-waiting-list) will be included if the [**Include Reason for Removal In Email** setting](/v1/docs/ilt-waiting-lists-removing-users-from-a-waiting-list#removing-users-from-a-waiting-list) is selected. ### [Requested Course Certificates](/v1/docs/system-email-templates-course-emails-instructor-led#requested-course-certificates) This email is sent to the [specified email addresses when an instructor generates certificates for learners in the session](/v1/docs/ilt-attendance-generating-course-certificates#generating-course-certificates) via the [ILT Attendance Dashboard](/v1/docs/ilt-attendance-dashboard). ### [Session Available](/v1/docs/system-email-templates-course-emails-instructor-led#session-available) This email is sent to a user who is on the course-level waiting list when: - A [new session of the instructor-led course is added](/v1/docs/adding-a-session), and - The user who added the new session selects the [Notify Learners on Course Waiting List About Available Sessions notification option](/v1/docs/instructor-led-session-notification-options#notify-learners-on-course-waiting-list-about-available-sessions). ### [Session Cancellation](/v1/docs/system-email-templates-course-emails-instructor-led#session-cancellation) This email is sent to users enrolled in an instructor-led course session when: - The [session that the user was enrolled in is cancelled](/v1/docs/cancelling-a-session), and - The user who cancelled the session checks the [**Send Cancellation Email to Learners and Instructors** setting](/v1/docs/cancelling-a-session). The cancellation reason is included if the user cancelling the session selects the **Include Cancellation Reason In Email** setting. ### [Session Changed](/v1/docs/system-email-templates-course-emails-instructor-led#session-changed) This email is sent to the [users specified in a session's notification options](/v1/docs/instructor-led-session-notification-options) when the instructor-led course session's date or time is changed and the [**Send Email Notifications** setting for the session is selected](/v1/docs/instructor-led-session-notification-options#send-email-notifications). ### [Session Instructor Notification](/v1/docs/system-email-templates-course-emails-instructor-led#session-instructor-notification) This email is sent to all users who are added or removed as an instructor for an instructor-led session. ### [Session Reminder](/v1/docs/system-email-templates-course-emails-instructor-led#session-reminder) This email is set to learners [enrolled in an instructor-led course](/v1/docs/enrolling-users) session and to the [session's instructors](/v1/docs/adding-and-removing-session-instructors) the [specified number of hours](/v1/docs/instructor-led-course-notifications#send-presession-reminder) before the session begins when the [course's **Send Pre-Session Reminder** setting](/v1/docs/instructor-led-course-notifications#send-presession-reminder) is checked. ### [Waiting List Reminder](/v1/docs/system-email-templates-course-emails-instructor-led#waiting-list-reminder) This email is sent to users who are on a course or session waiting list when the [course](/v1/docs/instructor-led-course-notifications#enable-waiting-list-reminder) or [session's **Enable Waiting List Reminder** setting](/v1/docs/instructor-led-session-main#enable-waiting-list-for-this-session) is checked. The email will be sent the specified period before the session starts. ### [Webinar Registration Failure Notification](/v1/docs/system-email-templates-course-emails-instructor-led#webinar-registration-failure-notification) This email is sent to a user if the webinar enrollments that they manually performed via the Enrollment Dashboard fail. ## **Course - Online and SCORM Email Types** ### [Course Due Reminder](/v1/docs/system-email-templates-course-emails-online-and-scorm#course-due-reminder) This email is sent to a learner when: - Either the account's [**Enable Email Summarization** setting](/v1/docs/account-scheduled-reminders#enable-email-summarization) is unchecked, or there are five or fewer course due reminder emails to be sent to the learner on that day, and - Either the account's [**Enable Course Due Reminder** setting](/v1/docs/account-scheduled-reminders#enable-course-due-reminders) is checked and not overridden at the course level, or the course's [**Enable Course Due Reminder** setting](/v1/docs/course-scheduled-reminders#enable-course-due-reminders) is checked, and - A learner has not completed the course on the reminder's [specified number of days](/v1/docs/course-scheduled-reminders#adding-a-course-past-due-reminder). ### [Course Due Reminder (Multiple Learners)](/v1/docs/system-email-templates-course-emails-online-and-scorm#course-due-reminder-multiple-learners) This email is sent to supervisors, selected users, and/or specified recipients of the course due reminder when: - Either the account's [**Enable Course Due Reminder** setting](/v1/docs/account-scheduled-reminders#enable-course-due-reminders) is checked and not overridden at the course level, or the course's [**Enable Course Due Reminder** setting](/v1/docs/course-scheduled-reminders#enable-course-due-reminders) is checked, and - A learner has not completed the course on the reminder's [specified number of days](/v1/docs/course-scheduled-reminders#adding-a-course-past-due-reminder). If there are more than 100 unique enrollments in the email, the supervisors, selected users, and/or specified recipients will need to run the [Enrollment Report](/v1/docs/enrollment-report) to view the entire list of enrollments. ### [Course Due Reminder (Multiple)](/v1/docs/system-email-templates-course-emails-online-and-scorm#course-due-reminder-multiple) This email is sent to a learner instead of the [Course Due Reminder](/v1/docs/account-email-template-options#course-due-reminder) email when: - The account's [**Enable Email Summarization** setting](/v1/docs/account-scheduled-reminders#enable-email-summarization) is checked, and - Either the account's [**Enable Course Due Reminder** setting](/v1/docs/account-scheduled-reminders#enable-course-due-reminders) is checked and not overridden at the course level, or the course's [**Enable Course Due Reminder** setting](/v1/docs/course-scheduled-reminders#enable-course-due-reminders) is checked, and - There are six or more course due reminder emails to be sent to the learner on that day. ### [Course Past Due Reminder](/v1/docs/system-email-templates-course-emails-online-and-scorm#course-past-due-reminder) This email is sent to a learner when: - Either the account's [**Enable Email Summarization** setting](/v1/docs/account-scheduled-reminders#enable-email-summarization) is unchecked, or there are five or fewer course past due reminder emails to be sent to the learner on that day, and - Either the account's [**Enable Course Past Due Reminder** setting](/v1/docs/account-scheduled-reminders#enable-course-past-due-reminders) is checked and not overridden at the course level, or the course's [**Enable Course Past Due Reminder** setting](/v1/docs/course-scheduled-reminders#enable-course-past-due-reminders) is checked, and - A learner has not completed the course on the reminder's [specified number of days](/v1/docs/course-scheduled-reminders#adding-a-course-past-due-reminder). ### [Course Past Due Reminder (Multiple Learners)](/v1/docs/system-email-templates-course-emails-online-and-scorm#course-past-due-reminder-multiple-learners) This email is sent to supervisors, selected users, and/or specified recipients of the course past due reminder when: - Either the account's [**Enable Course Due Past Reminder** setting](/v1/docs/account-scheduled-reminders#enable-course-past-due-reminders) is checked and not overridden at the course level, or the course's [**Enable Course Past Due Reminder** setting](/v1/docs/course-scheduled-reminders#enable-course-past-due-reminders) is checked, and - A learner has not completed the course on the reminder's [specified number of days](/v1/docs/course-scheduled-reminders#adding-a-course-past-due-reminder). If there are more than 100 unique enrollments in the email, the supervisors, selected users, and/or specified recipients will need to run the [Enrollment Report](/v1/docs/enrollment-report) to view the entire list of enrollments. ### [Course Past Due Reminder (Multiple)](/v1/docs/system-email-templates-course-emails-online-and-scorm#course-past-due-reminder-multiple) This email is sent to a learner when: - The account's [**Enable Email Summarization** setting](/v1/docs/course-scheduled-reminders#enable-course-past-due-reminders) is checked, and - Either the account's [**Enable Course Past Due Reminders** setting](https://support.smarteru.com/v1/docs/account-scheduled-reminders#enable-course-past-due-reminders) is checked and not overridden at the course level, or the course's [**Enable Course Past Due Reminders** setting](https://support.smarteru.com/v1/docs/course-scheduled-reminders#enable-course-past-due-reminders) is checked, and - There are six or more course past due reminder emails to be sent to the learner on that day ### [Grader Reminder](/v1/docs/system-email-templates-course-emails-online-and-scorm#grader-reminder) This email is sent to [potential graders](https://support.smarteru.com/v1/docs/quiz-graders) when: - A quiz's [**Send Reminder Email to Grader** setting](https://support.smarteru.com/v1/docs/quiz-long-answer-grading-automation#send-reminder-email-to-grader) is checked, and - The quiz is not finalized after the [specified number of days](https://support.smarteru.com/v1/docs/quiz-long-answer-grading-automation#send-reminder-to-grader-after) after a grader claimed it ### [Group Manager Reminder](/v1/docs/system-email-templates-course-emails-online-and-scorm#group-manager-reminder) This email is only applicable to online courses. This email is sent to group managers when: - A quiz's [**Send Reminder Email to Group Managers** setting](/v1/docs/quiz-long-answer-grading-automation#send-reminder-email-to-group-managers) is checked, and - The quiz is not finalized after the [specified number of days](/v1/docs/quiz-long-answer-grading-automation#send-reminder-to-group-managers-after) after a grader claimed it. ### [No Grader Reminder](/v1/docs/system-email-templates-course-emails-online-and-scorm#no-grader-reminder) This email is only applicable to online courses. This email is sent to group managers when: - A quiz's [**Send Reminder Email to Group Managers When No Grader Has Been Assigned** setting](/v1/docs/quiz-long-answer-grading-automation#send-reminder-email-to-group-managers-when-no-grader-has-been-assigned) is checked, and - A potential grader has not claimed the quiz after the [specified number of days](/v1/docs/quiz-long-answer-grading-automation#send-reminder-after) after the learner completes the quiz ### [Proctor Notification](/v1/docs/system-email-templates-course-emails-online-and-scorm#proctor-notification) This email is only applicable to online courses. This email is sent to users who have the [Quiz Proctor group permission](/v1/docs/group-permission-quiz-proctor-qp) when: - A [learner is enrolled](/v1/docs/enrolling-users) in an online course that has its [**Enable Proctoring** setting](/v1/docs/online-course-proctoring#enable-proctoring) checked, and - The course has its [**Email Proctors When a Learner is Enrolled** setting](/v1/docs/online-course-proctoring#email-proctors-when-a-learner-is-enrolled) checked. ### [Quiz Available for Grading](/v1/docs/system-email-templates-course-emails-online-and-scorm#quiz-available-for-grading) This email is only applicable to online courses. This email is sent to users who have been [selected as graders](/v1/docs/quiz-graders) for a quiz when: - A learner completes a quiz containing a long answer question - And, the quiz's [**Send Grader Notifications** setting](/v1/docs/quiz-long-answer-grading-automation#send-grader-notifications) is enabled ### [Quiz Graded](/v1/docs/system-email-templates-course-emails-online-and-scorm#quiz-graded) This email is only applicable to online courses. This email is sent to a learner when: - All [long answer quiz questions](/v1/docs/quiz-question-general-preferences#type) in a quiz are graded - And, the [quiz's **Send Learner Graded Quiz Notification** setting](/v1/docs/quiz-long-answer-grading-automation#send-learner-graded-quiz-notification) is enabled ### [SCORM Conversion Notification Success](/v1/docs/system-email-templates-course-emails-online-and-scorm#scorm-conversion-notification-success) This email is only applicable to SCORM courses. This email is sent to the user who [uploaded a PowerPoint file to a SCORM course](/v1/docs/scorm-course-main) after SmarterU converts the PowerPoint file. ### [Task Completion to Custom Contact](/v1/docs/system-email-templates-course-emails-online-and-scorm#task-completion-to-custom-contact) This email is only applicable to online courses. This email is sent to the [specified custom contacts](/v1/docs/online-course-tasks-notifications#custom-contact-emails) when: - A learner completes an online course's task - The task has its [**Send Completion Notification**](/v1/docs/online-course-tasks-notifications#send-completion-notification) and [**Send to Custom Contact** settings](/v1/docs/online-course-tasks-notifications#send-to-custom-contact) checked. This setting is applicable to all task types for online courses. ### [Task Completion to Group Contact](/v1/docs/system-email-templates-course-emails-online-and-scorm#task-completion-to-group-contact) This email is only applicable to online courses. This email is sent to the email addresses specified in the [group's **Send Completion Notifications To** setting](/v1/docs/group-group-information#send-completion-notifications-to) when: - A learner completes an online course's task - The task has its [**Send Completion Notification**](/v1/docs/online-course-tasks-notifications#send-completion-notification) and [**Send to Group Contact** settings](/v1/docs/online-course-tasks-notifications#send-to-home-group-contact) checked. This setting is applicable to all task types for online courses. ### [Task Feedback](/v1/docs/system-email-templates-course-emails-online-and-scorm#task-feedback) This email is only applicable to online courses. This email is sent to the [email addresses specified in an online course's Feedback Email field](/v1/docs/online-course-notifications#feedback-email) when a [learner who has the **Allow Feedback** setting](/v1/docs/user-login-information#allow-feedback) enabled [provides feedback](/v1/docs/learner-interface-providing-task-feedback) on a task. ## Enrollment Email Types ### [Course Enrollment](/v1/docs/system-email-templates-enrollment-emails#course-enrollment) This email is sent to a user when they are enrolled in a single course, or when an [automated group](/v1/docs/automating-group-enrollments) or [automated learning plan](/v1/docs/learning-plan-automation) enrollment occurs. ### [Course Enrollment (Multiple)](/v1/docs/system-email-templates-enrollment-emails#course-enrollment-multiple) This email is sent to a user when they are enrolled in multiple courses. ### [Course Enrollment Notification to Supervisor](/v1/docs/system-email-templates-enrollment-emails#course-enrollment-notification-to-supervisor) This email is sent to a user who is the supervisor of multiple learners when the learners are [enrolled in one or more courses](/v1/docs/enrolling-users) and the [learners' **Send Emails To** setting is set to *Their Supervisor*](/v1/docs/user-login-information#send-email-to). ### [Course Unenrollment Notification](/v1/docs/system-email-templates-enrollment-emails#course-unenrollment-notification) This email is sent to a user when they unenroll from a course, or are unenrolled from the course by another user. The email will also be sent to the user's supervisor if the [course's setting to CC the supervisor is enabled](/v1/docs/online-course-notifications#cc-supervisors-on-learner-emails). ### [Enrollment Automation Report](/v1/docs/system-email-templates-enrollment-emails#enrollment-automation-report) This email is sent to the email addresses specified in the Send Enrollment Report To field when the automated enrollment process has completed. The email details the number of enrollments that were requested, successful, and unsuccessful. ### [Enrollment Process Complete](/v1/docs/system-email-templates-enrollment-emails#enrollment-process-complete) This email is sent to a user after the enrollments that they manually performed via the Enrollment Dashboard are processed by SmarterU. ### [Subscription Enrollment](/v1/docs/system-email-templates-enrollment-emails#subscription-enrollment) This email is sent to a user when they are enrolled in a [subscription](/v1/docs/subscriptions) and the [**Send Subscription Enrollment Email** setting](/v1/docs/enrolling-users-specifying-additional-options#send-subscription-enrollment-email-to-learners) is checked by the person processing the enrollment. ### [Subscription Enrollment (Multiple)](/v1/docs/system-email-templates-enrollment-emails#subscription-enrollment-multiple) This email is sent to a user when they are enrolled in multiple [subscriptions](/v1/docs/subscriptions) and the [**Send Subscription Enrollment Email** setting](/v1/docs/enrolling-users-specifying-additional-options#send-subscription-enrollment-email-to-learners) is checked by the person processing the enrollment. ### [Subscription Enrollment Notification to Supervisor](/v1/docs/system-email-templates-enrollment-emails#subscription-enrollment-notification-to-supervisor) This email is sent to a user who is the supervisor of multiple learners when the learners are [enrolled in a subscription](/v1/docs/enrolling-users) and the [learners' Send Emails To setting is set to *Their Supervisor*](/v1/docs/user-login-information#send-email-to). ### [Subscription Enrollment Process Complete](/v1/docs/system-email-templates-enrollment-emails#subscription-enrollment-process-complete) This email is sent to a user after the subscription enrollments that they [manually performed via the Enrollment Dashboard](/v1/docs/enrolling-users) are processed by SmarterU. ## ## Form Email Types ### Form Submission Notification This email is sent to the specified email addresses when: - A learner submits a post-course evaluation, AND - The course's [**Evaluation Type** setting is set to *Internal*](https://support.smarteru.com/docs/course-post-course-evaluations#evaluation-type), AND - The [form's **Send Form Submission Notifications** setting](https://support.smarteru.com/docs/editing-a-forms-settings#send-form-submission-notifications) is checked, OR the [course's **Send Form Submission Notification** setting](https://support.smarteru.com/docs/course-post-course-evaluations#send-form-submission-notification) is checked ## Learning Plan Email Types ### [Learning Plan Assignment](/v1/docs/system-email-templates-learning-plan-emails#learning-plan-assignment) This email is sent to a user when they are [automatically assigned a learning plan](/v1/docs/learning-plan-automation), or [assigned a learning plan by another user](/v1/docs/assigning-learning-plans-to-a-user). ## Report Email Types ### [Queued Exports Notification](/v1/docs/system-email-templates-report-emails#queued-exports-notification) This email is sent to a user when they [export a report](/v1/docs/reports-exporting-output) or [contents of the Users Dashboard to a CSV file](/v1/docs/users-dashboard). ## User Email Types ### [Login Credentials Changed](/v1/docs/system-email-templates-user-emails#login-credentials-changed) This email is sent to a user when their email address, employee ID, or password is changed by another user in the Users Dashboard. If the user’s email address was changed, emails will only be sent to their new email address. ### [Password Recovery](/v1/docs/system-email-templates-user-emails#password-recovery) This email is sent to the specified email address when a user clicks the [Reset Password link on the login page](/v1/docs/recovering-your-password). ### [User Help Request](https://support.smarteru.com/docs/system-email-templates-user-emails#user-help-request) This email is sent to the [email addresses specified in the **Default User Help Email** setting](https://support.smarteru.com/docs/account-settings#default-user-help-email) when a user submits a help request from the Request Help link in the learner interface's header. ### [User Import Completed](/v1/docs/system-email-templates-user-emails#user-import-completed) This email is sent to the [email addresses specified in the **Send Import Report To** setting](/v1/docs/importing-users-uploading-the-csv-file#send-import-report-to) after the users in the file are imported. The email includes a link to the [User Import Report](/v1/docs/importing-users-user-import-report) which details the rows which were and were not imported into SmarterU. ## Video Email Types ### [Video Processing Complete](/v1/docs/system-email-templates-video-emails#video-processing-complete) This email is sent to the user who uploaded a video to the [Content Delivery Network](/v1/docs/content-delivery-network-cdn) after the video has been processed. ## Weekly Email Types ### [Weekly Reminder to Learner](/v1/docs/system-email-templates-weekly-emails#weekly-reminder-to-learner) The [Weekly Reminder email](/v1/docs/sending-weekly-automated-emails) lists the courses that the user is enrolled in, their progress, the course due date, and number of days before the due date. The email is sent to any user who is enrolled in one or more courses when: - The [account's **Send Automated Weekly Emails** setting](/v1/docs/account-email-options#send-automated-weekly-emails) is checked, AND - The learner has logged in within the last 60 days, OR has been enrolled in a course in the last 60 days To prevent the weekly reminder email from being sent to a specific user, uncheck the [**Send Weekly Task Reminder** setting](/v1/docs/user-contact-information#send-weekly-task-reminder) on the User Profile workscreen. ### [Weekly Summary Report](/v1/docs/system-email-templates-weekly-emails#weekly-summary-report) The [Weekly Summary Report email](/v1/docs/sending-weekly-automated-emails) is generated if an [account's **Send Automated Weekly Emails** settin](/v1/docs/account-email-options#send-automated-weekly-emails)g is checked. This email is sent to: - Users with the [Group Manager (GM)](/v1/docs/group-permission-group-manager-gm) or [View Learner Results (VLR)](/v1/docs/group-permission-view-learner-results-vlr) group permission in at least one group that contains at least one learner. - [Supervisors](/v1/docs/user-profile-information#supervisors), if the [account's **Supervisor Access** setting](/v1/docs/account-settings#supervisor-access) is set to *Report* or *Report & Enroll*. - [Course Managers](/v1/docs/course-course-managers), if the [account's **Course Manager Access** setting's *Report on Enrollments* option](/v1/docs/account-settings#course-manager-access) is checked. - [Administrators and owners](/v1/docs/user-profile-information#access-level). To prevent the weekly summary report from being sent to a specific user, uncheck the [**Send Weekly Progress Summary** setting](/v1/docs/user-contact-information#send-weekly-progress-summary) on the User Profile workscreen.  The email summarizes the following information for any groups to which the supervisor has reporting access: - Number of enrollments in the last week - Total number of enrollments by enrollment status - Enrollment status for the most active groups ## Related - [Adding an Email Template](/adding-an-email-template.md) - [Editing Your Account Settings](/editing-your-account-settings.md) - [Email Management](/email-management.md) - [Level Up Your Communication: Customizing Email Templates in SmarterU](/level-up-your-communication-customizing-email-templates-in-smarteru.md) - [System Email Templates](/system-email-templates.md) - [System Email Templates: Account Emails](/system-email-templates-account-emails.md) - [System Email Templates: Action Emails](/system-email-templates-action-emails.md) - [System Email Templates: Certification Emails](/system-email-templates-certification-emails.md) - [System Email Templates: Course Emails - General](/system-email-templates-course-emails-general.md) - [System Email Templates: Course Emails - Instructor-Led](/system-email-templates-course-emails-instructor-led.md) - [System Email Templates: Course Emails - Online and SCORM](/system-email-templates-course-emails-online-and-scorm.md) - [System Email Templates: Enrollment Emails](/system-email-templates-enrollment-emails.md) - [System Email Templates: Form Emails](/system-email-templates-form-emails.md) - [System Email Templates: Learning Plan Emails](/system-email-templates-learning-plan-emails.md) - [System Email Templates: Report Emails](/system-email-templates-report-emails.md) - [System Email Templates: User Emails](/system-email-templates-user-emails.md) - [System Email Templates: Video Emails](/system-email-templates-video-emails.md) - [System Email Templates: Weekly Emails](/system-email-templates-weekly-emails.md)