--- title: "Account: Webinar Providers" slug: "account-webinar-providers" tags: ["account settings"] updated: 2026-05-18T14:43:37Z published: 2026-05-18T14:43:37Z canonical: "support.smarteru.com/account-webinar-providers" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.smarteru.com/llms.txt > Use this file to discover all available pages before exploring further. # Account: Webinar Providers SmarterU enables you to integrate webinars that you have available in [GoToMeeting](https://www.gotomeeting.com/), [GoToTraining](https://www.gotomeeting.com/training), [GoToWebinar](https://www.gotomeeting.com/webinar), and [WebEx](https://www.webex.com/) with courses that you've added to SmarterU. In order to make these webinar providers available to your instructor-led course sessions, you'll need to add them to your account. When you [edit your account's settings](/v1/docs/editing-your-account-settings), the Webinar Providers accordion of the Account Profile workscreen includes the following settings. ![Graphical user interface, application, table, Teams Description automatically generated](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/account-webinar-providers-image-12pmmoqm.png) A grid displays the webinar providers that have been added to the account. The columns of the grid are described below. | **Column** | **Description** | | --- | --- | | **Name** | The [name](/v1/docs/account-webinar-providers#name) of the SmarterU webinar provider. | | **Provider** | The [webinar provider](/v1/docs/account-webinar-providers#provider). | | **Site Name** | The site name entered in the webinar provider's configuration. The site name is only applicable to WebEx and is used to make the link between SmarterU and the WebEx server. | | **Total Users** | The total number of users currently linked between SmarterU and WebEx. | | **Capacity** | The default [capacity](/v1/docs/account-webinar-providers#capacity) that will be used for sessions that use this provider. | | **Connection Status** | Indicates whether SmarterU is able to communicate with the webinar provider: - Connected - Indicates that SmarterU is able to communicate with the webinar provider. - Disconnected - Indicates that SmarterU is not able to communicate with the webinar provider. When connecting to GoToMeeting, GoToTraining, or GoToWebinar, this typically occurs when you did not log into the webinar provider's site when you [added the webinar provider](/v1/docs/account-webinar-providers#adding-a-webinar-provider). When connecting to WebEx, it's likely because the site name/ID or password was incorrect. | ## Adding a Webinar Provider To add a webinar provider to your account: 1. [Edit the account settings](/v1/docs/editing-your-account-settings) to display the Account Profile workscreen. 2. From the Account Profile workscreen, expand the Webinar Providers accordion. 3. Click **Provider**. ![Graphical user interface, text, application Description automatically generated](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/account-webinar-providers-image-vkhhjj4g.png) 1. Specify the [webinar provider's settings](/v1/docs/account-webinar-providers#settings). 2. Click **Save**. You will be prompted to log into the selected webinar provider. 3. Log into the webinar provider. Be sure to log into the GoToMeeting, GoToTraining, or GoToWebinar. This ensures that SmarterU is able to establish a connection and communicate with the webinar provider. ## Editing a Webinar Provider To edit a webinar provider: 1. [Edit the account settings](/v1/docs/editing-your-account-settings) to display the Account Profile workscreen. 2. From the Account Profile workscreen, expand the Webinar Providers accordion. 3. Click the ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/account-webinar-providers-image-8zxgq9oh.png) beside the webinar provider you would like to edit. ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/account-webinar-providers-image-k4addaw0.png) 1. Edit the [webinar provider's settings](/v1/docs/account-webinar-providers#settings) as needed. 2. Click **Save**. You may be prompted to log into the webinar provider. 3. Log into the webinar provider. If prompted, be sure to log into GoToMeeting, GoToTraining, or GoToWebinar. This ensures that SmarterU is able to establish a connection and communicate with the webinar provider. ## Deleting a Webinar Provider To delete a webinar provider: 1. [Edit the account settings](/v1/docs/editing-your-account-settings) to display the Account Profile workscreen. 2. From the Account Profile workscreen, expand the Webinar Providers accordion. 3. Click ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/account-webinar-providers-image-izt44f7y.png) the beside the webinar provider you would like to delete. A confirmation message displays. 4. Click **OK**. ## Settings ### Provider Select the webinar provider. The options are: - [GoToMeeting](https://www.gotomeeting.com/)- The following SmarterU users may access the webinar as a host: - Internal instructors for the session - Administrators or owners - Users with the Group Manager group permission - Users with the Instructor-Led Training Instructor group permission - [GoToTraining](https://www.gotomeeting.com/training) - The GoToTraining account owner must also be assigned as an internal instructor for the session. - [GoToWebinar](https://www.gotomeeting.com/webinar) - SmarterU users who are assigned as internal instructors for the session will be able to access the webinar as a host. - [WebEx](https://www.webex.com/) We recommend using GoToWebinar, GoToTraining, or WebEx instead of GoToMeeting. ### Status Select the status of the webinar provider: - Active - The webinar provider may be assigned to instructor-led sessions. - Inactive - The webinar provider may not be assigned to instructor-led sessions. ### Name The name that will be used within SmarterU to identify the webinar provider. ### Capacity This setting is only available when the [**Provider** setting](/v1/docs/account-webinar-providers#provider) is *GoToMeeting*, *GoToTraining*, or *GoToWebinar*. The default capacity that will be used for sessions that use this provider. We recommend using the capacity for your webinar provider since enrollments that exceed that capacity will fail. This setting is not applicable to WebEx because the capacity will come from the WebEx server. ### Description A description for the webinar provider. ### Site Name This setting is only available when the [**Provider** setting](/v1/docs/account-webinar-providers#provider) is *Cisco WebEx Meeting Center*. The name of your WebEx site. You should only include the information before .webex.com. For example, if your site name's URL is smarteru.webex.com, you would only enter smarteru. Be sure that the Site Name is correct as it's used to make the link between SmarterU and the WebEx server. ### Site ID This setting is only applicable when the [**Provider** setting](/v1/docs/account-webinar-providers#provider) is *Cisco WebEx Meeting Center*. The site ID of your WebEx site. ### Users This setting is only applicable when the [**Provider** setting](/v1/docs/account-webinar-providers#provider) is *Cisco WebEx Meeting Center*. SmarterU automatically selects the user who is creating the webinar provider. You must [add each user](/v1/docs/account-managing-webex-users#adding-a-webex-user) who will be an instructor or managing sessions as a WebEx user. ### WebExID This setting is only applicable when the [**Provider** setting](/v1/docs/account-webinar-providers#provider) is *Cisco WebEx Meeting Center*. Be sure that this matches the [SmarterU user's](/v1/docs/account-webinar-providers#users) email address. ### WebEx Password This setting is only applicable when the [**Provider** setting](/v1/docs/account-webinar-providers#provider) is *Cisco WebEx Meeting Center*. Enter the password associated with the [**WebExID**](/v1/docs/account-webinar-providers#webexid). ### Verify WebEx Password This setting is only applicable when the [**Provider** setting](/v1/docs/account-webinar-providers#provider) is *Cisco WebEx Meeting Center*. Re-enter the password associated with the [**WebExID**](/v1/docs/account-webinar-providers#webexid). ## Related - [Editing Your Account Settings](/editing-your-account-settings.md) - [Instructor-Led Session: Session Details](/instructor-led-session-session-details.md) - [Integrating Webinars](/integrating-webinars.md) - [Managing WebEx Users](/account-managing-webex-users.md) - [Viewing Webinar Registrations](/viewing-webinar-registrations.md) - [Webinar Providers Comparison](/webinar-providers-comparison.md)