---
title: "API FAQs"
slug: "api-faqs"
updated: 2024-05-13T15:52:24Z
published: 2024-05-13T15:52:24Z
canonical: "support.smarteru.com/api-faqs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.smarteru.com/llms.txt
> Use this file to discover all available pages before exploring further.

# API FAQs

## **How do I locate my API keys?**

After contacting our [Success Desk](mailto:success@neovation.com) to enable the API, you can locate your account and user API keys by doing the following.

To locate your account API key:

1. [View your account's settings](/v1/docs/editing-your-account-settings).
2. Expand the [API Setup](/v1/docs/account-api-setup) accordion.

![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/api-faqs-image-7zld6n81.png)

To locate your user API key:

1. Go to the [Users Dashboard](/v1/docs/users-dashboard).
2. [View your user information](/v1/docs/viewing-a-users-details). The user API key is shown in the [Login Information accordion](/v1/docs/user-login-information).

![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/api-faqs-image-s4i0g9e8.png)

The user API key only displays if the [**Enable API** setting](/v1/docs/user-login-information#enable-api) is enabled for the user.

## **What does a 9999 error mean?**

If your API response XML package returns a 9999 error, please contact our [Success Desk](mailto:success@neovation.com).

## What does an "is not valid" error mean?

An error message that includes "is not valid" indicates that the value you provided for a tag is not acceptable. For example:

- If the error refers to a date (e.g., The completed date from provided is not valid.), be sure that the date is valid and in the correct format.
- If the error refers to an email address, be sure that the email is formatted correctly. If you're attempting to specify an existing user (e.g., assigning a user's supervisor), be sure that the email address belongs to an existing user.
- If the error refers to a home group, be sure that the group exists in the account.
- Some tags only accept specific values. For example, the createRole method's Status tag only accepts *Active* or *Inactive*. Be sure that the value you've provided for the tag is one of the accepted values.

## What does a “provided is too long” error mean?

An error message that includes "provided is too long" indicates that the value you provided for a tag exceeds the maximum allowed length.

## What does a “required permissions are not met” error mean?

An error message that includes "required permissions are not met" indicates that the user specified in the [UserAPI tag](https://support.smarteru.com/docs/api-call-xml-package#user-api) lacks the permissions needed to perform the function. For example, this error might occur if a user attempts to use the createUser API method, but is not an administrator or owner, and does not have the Group Manager or Manage User group permission.

## Related

- [API Call XML Package](/api-call-xml-package.md)
- [API Response XML Package](/api-response-xml-package.md)