--- title: "Contacting Our Success Desk" slug: "contacting-success-desk" updated: 2026-01-28T21:38:08Z published: 2026-01-28T21:38:08Z canonical: "support.smarteru.com/contacting-success-desk" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.smarteru.com/llms.txt > Use this file to discover all available pages before exploring further. # Contacting Our Success Desk ## Contacting Our Success Desk You can use any of the options below to contact our Success Desk®: - [Chat with us](/v1/docs/contacting-support#chat-with-us). - [Email us from the in-app help](/v1/docs/contacting-success-desk#email-us-from-the-inapp-help). - Send an email to [success@neovation.com](mailto:success@neovation.com). ## What You Should Provide In the event that you need to contact our [Success Desk](mailto:success@neovation.com) for help, you should be prepared to provide the following information: - The [browser and version](/v1/docs/contacting-support#determining-your-browser-version) that you are using. - The operating system that you are using. - Detailed steps for reproducing the behavior. - If you are getting an error, the exact text of the error. If you have a screen capture tool, you can use it to capture the error message that is displayed. You can then save the screen capture to a file and attach the file to your support form. ## Determining Your Browser Version Refer to the browser-specific help page for information on how to determine your browser version: - [Chrome](https://support.google.com/chrome/answer/95414?hl=en&co=GENIE.Platform=Desktop) - [Edge](https://support.microsoft.com/en-us/microsoft-edge/find-out-which-version-of-microsoft-edge-you-have-c726bee8-c42e-e472-e954-4cf5123497eb) - [Firefox](https://support.mozilla.org/en-US/kb/find-what-version-firefox-you-are-using) - [Safari](https://support.apple.com/en-us/HT204416) ## Chat with Us Do you have a question about how to do something in SmarterU? Do you need an answer immediately? Jovie, our knowledgeable AI assistant, is happy to help 24/7/365 or connect you with a member of our Success Desk! Administrators can initiate an online chat from SmarterU by clicking the ![Chat Icon 20260115.png](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Chat%20Icon%2020260115(1).png) **Chat** icon in the bottom corner or the **Ask Us a Question** link on the [Admin Dashboard](/v1/docs/admin-dashboard#resources).![Chat 20251027.png](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Chat%2020251027.png) You can also start a chat from our Success Center by clicking **Contact Us**, or the ![Chat Icon 20260115.png](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Chat%20Icon%2020260115(1).png) **Chat** icon in the bottom corner. ![ChatSuccesCenter2_20251027.png](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/ChatSuccesCenter2_20251027.png) Click **Ask a Question**, type your question in the chat, then press **Enter**. ![Jovie - Ask a Question - Labeled 20260127.png](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Jovie%20-%20Ask%20a%20Question%20-%20Labeled%2020260127.png) Jovie will respond immediately and even include links to relevant resources if you’d like to learn more! ![Jovie - Response Link to Resource - Labeled 20260105.png](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Jovie%20-%20Response%20Link%20to%20Resource%20-%20Labeled%2020260105.png) Your most recent message to Jovie displays above the Ask a Question card so you can get back to it quickly if you need to refer to it. ![Jovie - Recent Message - Labeled 20260127.png](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Jovie%20-%20Recent%20Message%20-%20Labeled%2020260127.png) You can also click the **Messages** tab to see all your previous messages. ![Jovie - Messages - Labeled 20260105.png](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Jovie%20-%20Messages%20-%20Labeled%2020260105.png) If you’d prefer to chat with someone from our Success Desk, just tell Jovie, and she’ll connect you with someone on our team. > [!NOTE] > Want to learn more? Check out our SmarterNews post, [**Meet Jovie: Your AI Assistant for Instant Support**](/v1/docs/meet-jovie-your-ai-assistant-for-instant-support). ## Email Us from the In-App Help If you're using [SmarterU's in-app help](/v1/docs/in-app-help), you can email our Success Desk by clicking **Contact Our Success Desk** from the Page Help tab. ![In App Help - Page Help - Email Success Desk 20230905](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/In%20App%20Help%20-%20Page%20Help%20-%20Email%20Success%20Desk%2020230905.png) ## Related - [In-App Help](/in-app-help.md) - [Supported Browsers, Operating Systems, and Screen Readers](/supported-browsers-operating-systems-and-screen-reader.md) - [Viewing Your Browser Information](/viewing-your-browser-information.md)