Course FAQs
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Course FAQs

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Article Summary

For FAQs for specific course types, refer to the Instructor-Led Course FAQs, Online Course FAQs, or SCORM Course FAQs pages. 

How do I create a new course?

New courses, regardless of their type are created from the Courses Dashboard. You can refer to these pages for more specific details depending on the type of course that you would like to create:

How do I enroll learners in courses?

There are several ways that you can enroll users in courses. 

You may also allow users to self-enroll in a course by checking the course's Self checkbox on the Add/Edit Group workscreen. SmarterU also provides several options for automatically enrolling a user in a course

How can I create a course evaluation to find out what learners thought of our course?

SmarterU supports post-course evaluations developed in form creation tools such as Typeform and Survey Monkey. To provide access to post-course evaluations, you'll need to enable the setting for your account and configure your online, SCORM, or instructor-led course to access the evaluation.

How does the All Groups setting work?

When a course has been assigned to All Groups, the course will be assigned to all existing groups in which the course does not already exist AND any new groups that are created in the future. After assigning the course to all groups, you will need to specify additional enrollment settings.

For more information on assigning groups to a course, refer to the Course: Groups page. 

How can I edit the emails that are sent for my courses?

You can customize the text for any of SmarterU's emails by using the Email Management Dashboard:

  1. Add an email template for the system email you want to customize.
  2. If you'd like to use your custom email template each time the email is sent, specify the email template as your account's default. Otherwise, you can select the custom email template for the specific instances when you want to use it.

To change the selected email template, check the Change Assigned Email Template checkbox and select the email template from the list. Click the  to preview the selected email template.

How do I clone a course?

The ability to make a copy of a course is a service offered by SmarterU's support team. If you are interested in receiving a quote to duplicate a course, contact our Success Desk

How do I delete a course?

SmarterU does not allow you to delete courses or any other records in the system. If you have a course that you want to prevent users from accessing, you can change the course's status to Inactive. Refer to Inactivating a Course for more information.

How do I set a course's expiration date?

SmarterU course's have a due date which is specified in the Completion Setup accordion of the Course Information workscreen.

If you want to set a specific due date for an online or SCORM course, you'll need to select the By Date option for the course's Due Date Option setting and select the due date.

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If you want SmarterU to calculate the due date based on when the learner was enrolled, select the By Days option for the course's Due Date Option setting. In the example below, the course will be due 60 days after the learner is enrolled.

You can specify whether learners are able to access the online or SCORM course after it expires by selecting the Overdue Grace Period setting.

How do I allow learners to re-take a course?

There are several ways that you can allow learners to take a course over.

To allow learners to manually re-enroll in an online or SCORM course, check the Allow Users to Re-enroll in This Course Upon Completion checkbox located in the Completion Settings accordion.

You can also automatically re-enroll learners in a course based on certain conditions. Refer to the Automation setting on the Group: Courses page for more details.

I changed a course due date. What's the impact on learners?

Refer to the Editing a Course's Due Date

How do I view inactive courses?

By default, the dashboards display active objects. To view inactive objects, click  and select Inactive.

Inactive objects display in red.

You can also refer to Viewing Courses.

How do I associate tags with a course?

You can add tags to a course from either the Tags accordion of the Course Information workscreen, or from the Associations accordion of the Add/Edit Tag workscreen.

How do I change the course image displayed in the learner interface?

To change the course image displayed in the learner interface's tile view or list view:

  1. Edit the online, SCORM, or instructor-led course.
  2. Expand the Customization accordion for the online, SCORM, or instructor-led course.
  3. Upload a new image for the course. 
  4. Click Save.

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