---
title: "Disabling Pop-Up Blockers in Firefox for SmarterU"
slug: "disabling-pop-up-blockers-in-firefox-for-smarteru"
updated: 2024-10-02T16:48:08Z
published: 2024-10-02T16:48:08Z
canonical: "support.smarteru.com/disabling-pop-up-blockers-in-firefox-for-smarteru"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.smarteru.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Disabling Pop-Up Blockers in Firefox for SmarterU

You can also check [Mozilla’s help article for managing pop-up blockers in Firefox](https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting) as a newer version of the browser might have been released since this article was last updated.

[SmarterU SCORM courses](/v1/docs/courses-scorm) are launched in a pop-up window. If you see the following message when launching your course, complete the steps below.

> We attempted to launch your course in a new window, but a popup blocker is preventing it from opening. Please disable popup blockers for this site.

![Popup Blocked Message 20240924](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Popup%20Blocked%20Message%2020240924.png)

1. Click **Launch Course**.

![Launch Course Button 20240822](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Launch%20Course%20Button%2020240822.png)

If the course does not launch, you may need to enable pop-ups in your browser by completing the following steps.

1. Click **Options**.

![Firefox - Options Button 20240529](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Firefox%20-%20Options%20Button%2020240529.png)

1. Select the option to allow pop-ups.

![Firefox - Allow Pop Ups 20240529](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Firefox%20-%20Allow%20Pop%20Ups%2020240529.png)

- If a different domain is referenced, allow pop-ups from that domain.
- If the course does not relaunch automatically, you may need to click Refresh from the Learner Dashboard tab, then relaunch the course manually.
- If you are unable to disable pop-up blockers, you should contact your organization's IT department for support.

## Related

- [Courses: SCORM](/courses-scorm.md)
- [SCORM Browser Support](/scorm-browser-support.md)
- [SCORM Package Properties](/scorm-package-properties.md)
- [Supported Browsers, Operating Systems, and Screen Readers](/supported-browsers-operating-systems-and-screen-reader.md)