--- title: "Enrollment Queue Management" slug: "enrollment-queue-management" updated: 2022-03-09T22:16:37Z published: 2022-03-09T22:16:37Z canonical: "support.smarteru.com/enrollment-queue-management" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.smarteru.com/llms.txt > Use this file to discover all available pages before exploring further. # Enrollment Queue Management The enrollment queue displays all [manual course enrollments](/v1/docs/enrolling-users) and [recommended course enrollments that were manually selected for processing](/v1/docs/enrolling-users-based-on-recommended-enrollments). ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Enrollment%20Queue%2020210408.png) When a manual course enrollment or recommended course enrollment is processed, it goes through the following statuses. ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Diagram%20-%20Enrollment%20Statuses%2020210408.png) - Pending - A user has submitted the enrollments for processing. - In Progress - The system has started processing the requested enrollments. - Send Notifications - The requested enrollments are processed and the system is preparing to send any requested emails. - Complete - The requested enrollments are processed and any requested emails are sent. The enrollment queue does NOT include enrollments from the [learner interface](/v1/docs/learner-interface-enrolling-in-courses), [subscription enrollments](/v1/docs/enrolling-users-selecting-subscriptions), [recommended enrollments that were automatically processed](/v1/docs/recommended-enrollments), [automated enrollments](/v1/docs/account-enrollment-automation#enable-group-enrollment-automation), or enrollments triggered by the [enrollLearningModules API method](/v1/docs/api-enrolllearningmodules). ## Who Has Access The following will be able to view the enrollment queue: - Users with the [Group Manager](/v1/docs/group-permission-group-manager-gm) or [Manage Group Users](/v1/docs/group-permission-manage-group-users-mgu) group permission. - Course managers, if the [account's **Course Manager Access** setting's](/v1/docs/account-settings#course-manager-access) *Enroll Learners* option is checked. Course managers will only be able to enroll users in courses that they manage. - Supervisors, if the [account's **Supervisor Access** setting's](/v1/docs/account-settings#supervisor-access) *Enroll Supervisees* option is checked. - [Administrators or owners](/v1/docs/user-profile-information#access-level). ## Viewing the Enrollment Queue To view the enrollment queue: 1. From the Admin menu, select **User Admin**. 2. Select **Enrollments**. 3. Click **Enrollment Queue**. ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Enrollment%20Queue%20Button%2020210408.png) A new tab displays the Enrollment Queue workscreen. By default, the Enrollment Queue workscreen displays a [grid](/v1/docs/enrollment-queue-management#columns-in-the-grid) with all manual course enrollments and recommended course enrollments that were manually selected for processing. ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Enrollment%20Queue%2020210408.png) ## Columns in the Grid | Column | Description | | --- | --- | | **Requested By** | The user who initiated the manual enrollment. | | **Requested Date** | The date and time the enrollment was initiated by the requesting user. | | **Started Date** | The date and time SmarterU began processing the enrollment. | | **Completed Date** | The date and time SmarterU finished processing the enrollment. | | **Status** | Indicates the status of the enrollment process: - Pending - A user has submitted the enrollment for processing. - In Progress - The system has started processing the requested enrollments. - Send Notifications - The requested enrollments are processed and the system is preparing to send any requested emails. - Complete - The requested enrollments are processed and any requested emails are sent. | | **# Requested** | The number of enrollments requested. | | **# Completed** | The number of enrollments that occurred. | | **Enrollment Report Recipient** | The [email addresses](/v1/docs/enrolling-users-specifying-additional-options#send-enrollment-report-to) to which the [Enrollment Process Report](/v1/docs/enrollment-process-report) was sent. | | **Send Enrollment Notification** | Indicates whether the user who processed the enrollment [requested the Course Enrollment email be sent to learners](/v1/docs/enrolling-users-specifying-additional-options#send-course-enrollment-email-to-learners). - ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/image-1641937857507.png ) - The user who processed the enrollment requested the Course Enrollment email be sent to learners. - ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/image-1641937857546.png ) - The user who processed the enrollment requested the Course Enrollment email not be sent to learners. | | **Send ILT Confirmation Notification** | Indicates whether user who processed the enrollment [requested the Instructor-Led Training Confirmation email be sent to learners](/v1/docs/enrolling-users-specifying-additional-options#send-instructorled-training-confirmation-email). - ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/image-1641937857585.png ) - The user who processed the enrollment requested the Instructor-Led Training Confirmation email be sent to learners. - ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/image-1641937857625.png ) - The user who processed the enrollment requested the Instructor-Led Training Confirmation email not be sent to learners. | ## Related - [Enrolling Users](/enrolling-users.md) - [Enrollment Process Report](/enrollment-process-report.md) - [Pausing the Enrollment Queue](/pausing-the-enrollment-queue.md) - [Restarting the Enrollment Queue](/restarting-the-enrollment-queue.md)