---
title: "Knowledge Base FAQs"
slug: "knowledge-base-faqs"
updated: 2026-02-24T18:24:34Z
published: 2026-02-24T18:24:34Z
canonical: "support.smarteru.com/knowledge-base-faqs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.smarteru.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge Base FAQs

---

### 

### What's the size of a video after it's optimized with a tool such as Prism?

Videos that are [optimized with a tool such as Prism](/v1/docs/optimizing-video-with-prism) are typically about 3-5Mb per minute of video.

### How do I link to a specific knowledge base file?

To link to a specific file in your knowledge base:

1. Ensure that the [file's **External Availability** setting](/v1/docs/file-file-information#external-availability) is set to *Secure* or *Public*.
2. View the file.
3. Right-click ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/knowledge-base-faqs-image-dn6quvs9.png).

![Interface gráfica do usuário, Aplicativo, Site Descrição gerada automaticamente](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/knowledge-base-faqs-image-f60sl1yz.png)

1. Select the option to copy the file's address or link.

- Chrome: Copy Link Address
- Edge: Copy Link
- Firefox: Copy Link Location
- Safari: Copy Link

You may now share the copied link.

### My learners can't see a knowledge base and its contents. How do I fix this?

In order for users to see a [knowledge base in the learner interface](/v1/docs/knowledge-base), you must add a [*Knowledge Base* type page](/v1/docs/page-main#type) to the user's [dashboard set](/v1/docs/dashboard-sets). When adding the page, be sure to select the [name of the knowledge base in the Configuration accordion](/v1/docs/page-configuration-for-knowledge-base-pages#knowledge-base).

![Interface gráfica do usuário, Aplicativo Descrição gerada automaticamente](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/knowledge-base-faqs-image-uai6pjdy.png)

Users will also need to have [permission](/v1/docs/folder-permissions) to view the [articles](/v1/docs/knowledge-bases-articles) and [files](/v1/docs/knowledge-bases-files) in the knowledge base [folder](/v1/docs/knowledge-bases-folders).

### How do I view inactive articles, files, or folders?

By default, the dashboards display active objects. To view inactive objects, click ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Filter%2020210813%20(1).png) and select *Inactive*.

![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/FAQ%20-%20Filter%20Inactive%2020210903.png)

Inactive objects display in red.

You can also refer to [Viewing Articles and Files](/v1/docs/viewing-articles-and-files).

### How do I associate tags with an article template, article, or file?

You can add [tags](/v1/docs/tags) to an article template, article, or file from either the Associations accordion of the Add/Edit Tag workscreen, or from the Tags accordion on the following workscreens:

- [Add/Edit Template](/v1/docs/article-template-tags)
- [Add/Edit Article](/v1/docs/article-tags)
- [Add/Edit File](/v1/docs/file-tags)