---
title: "Mobile Devices FAQs"
slug: "mobile-devices-faqs"
updated: 2026-02-05T19:35:34Z
published: 2026-02-05T19:35:34Z
canonical: "support.smarteru.com/mobile-devices-faqs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.smarteru.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Mobile Devices FAQs

---

### 

## I'm trying to view my certificate from a mobile device (e.g., iPhone, iPad, tablet, etc...), but the certificate displayed is blank. What should I do?

The mobile Safari browser, and other mobile browsers, do not always display PDF certificates because of the fillable fields in the PDF.

If you are using an iPhone or iPad:

1. Download the Adobe Reader app.
2. Open the certificate again.
3. When the certificate opens, click on **Open In...**.
4. Select Adobe Reader. This will allow your certificate to display correctly on your mobile device.

##

## Related

- [SmarterU Mobile](/smarteru-mobile.md)
- [Supported Browsers, Operating Systems, and Screen Readers](/supported-browsers-operating-systems-and-screen-reader.md)