---
title: "Removing an Email from the Queue"
slug: "removing-an-email-from-the-queue"
updated: 2022-03-03T21:06:36Z
published: 2022-03-03T21:06:36Z
canonical: "support.smarteru.com/removing-an-email-from-the-queue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.smarteru.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Removing an Email from the Queue

## Who Has Access

[Administrators and owners](/v1/docs/user-profile-information#access-level) can remove an email from the queue.

## **Removing an Email from the Queue**

Removing an email from the queue prevents the email from being sent to the recipients. Recipients include the person displayed in the Recipient column, as well as any email addresses in the CC or BCC columns.

To remove an email from the queue:

1. [Pause the email queue](/v1/docs/pausing-the-email-queue).
2. Click the ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/removing-an-email-from-the-queue-image-t5f5gtrk.png) beside the email you want to remove from the queue.

![Removing Email](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/removing-an-email-from-the-queue-image-yfd16bbd.png)

Only pending emails will display a ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/removing-an-email-from-the-queue-image-2nkq8rb0.png) beside them. After an email is sent, the ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/removing-an-email-from-the-queue-image-3oafmy7x.png) no longer displays.

A confirmation message displays.

1. Click **OK**. The email's status changes to *Removed*.
2. [Restart the email queue](/v1/docs/restarting-the-email-queue).

## Related

- [Pausing the Email Queue](/pausing-the-email-queue.md)
- [Restarting the Email Queue](/restarting-the-email-queue.md)
- [Viewing the Email Queue](/viewing-the-email-queue.md)