---
title: "Removing an Unenrollment"
slug: "removing-an-unenrollment"
updated: 2022-03-10T20:01:16Z
published: 2022-03-10T20:01:16Z
canonical: "support.smarteru.com/removing-an-unenrollment"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.smarteru.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Removing an Unenrollment

## Who Has Access

The following users can remove an unenrollment:

- Users with the [Group Manager](/v1/docs/group-permission-group-manager-gm) or [Manage Group Users](/v1/docs/group-permission-manage-group-users-mgu) group permission.
- [Administrators or owners](/v1/docs/user-profile-information#access-level).

## Removing an Unenrollment

You may need to remove an unenrollment when a learner is accidentally unenrolled from a course. Removing an unenrollment leaves the learner's enrollment and course progress in tact. For example, suppose someone unenrolls a learner who's 60% through an online course. If you remove the unenrollment, the learner will continue to be enrolled in the course and will be 60% through it.

Only pending unenrollments may be removed from the queue.

To remove an unenrollment:

1. [Pause the unenrollments queue](/v1/docs/pausing-the-unenrollments-queue).
2. Click the ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/removing-an-unenrollment-image-teu88sax.png) beside the unenrollments you want to remove from the queue. To select all unenrollments in the grid, click **Select All**. The rows of the selected unenrollments are highlighted. Each distinct unenrollment displays in the Selected Unenrollments tab. If the course is a multi-part session, only the first part of the session displays in the Selected Unenrollments tab.

![Removing Unenrollments](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/removing-an-unenrollment-image-l4gfcxk9.png)

1. Click **Confirm Selection**. The unenrollment's status changes to *Removed*.
2. [Restart the unenrollments queue](/v1/docs/restarting-the-unenrollments-queue).

## Related

- [Pausing the Unenrollments Queue](/pausing-the-unenrollments-queue.md)
- [Restarting the Unenrollments Queue](/restarting-the-unenrollments-queue.md)
- [Viewing Unenrollments](/viewing-unenrollments.md)