---
title: "SCORM Course FAQs"
slug: "scorm-course-faqs"
updated: 2026-03-23T16:04:28Z
published: 2026-03-23T16:04:28Z
canonical: "support.smarteru.com/scorm-course-faqs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.smarteru.com/llms.txt
> Use this file to discover all available pages before exploring further.

# SCORM Course FAQs

### 

## What is the file size limit for SCORM packages?

The maximum size for SCORM packages is [350MB](/v1/docs/smarteru-file-uploads-1#scorm-package). Refer to our [SmarterU File Uploads article](https://support.smarteru.com/v1/docs/smarteru-file-uploads-1#scorm-package) for additional details.

> [!NOTE]
> If you need to upload SCORM packages that are more than 350MB, please contact our [Success Desk](mailto: success@neovation.com) to discuss options.

## Learners are reporting that their SCORM course did not complete correctly. What should I do?

Verify that the course’s publishing settings are accurate, based on our recommended settings for your software:

- [Adobe Captivate](/v1/docs/exporting-a-scorm-course-from-captivate)
- [Adobe Presenter](/v1/docs/exporting-a-scorm-course-from-adobe-presenter)
- [Articulate Presenter](/v1/docs/exporting-a-scorm-course-from-articulate-presenter)
- [Articulate Quizmaker](/v1/docs/exporting-a-scorm-course-from-articulate-quizmaker)
- [Articulate Storyline](/v1/docs/exporting-a-scorm-course-from-articulate-storyline)
- [Spring](/v1/docs/exporting-a-scorm-course-from-ispring)

## Why is my SCORM course not launching?

The most common reasons a SCORM course won’t launch are:

- Your browser is blocking popups. Refer to [Disabling Pop-Up Blockers](/v1/docs/disabling-pop-up-blockers) for details.
- You need to [update the SCORM package's properties](https://support.smarteru.com/docs/scorm-course-main#scorm-package) and change the [SCO Launch Type](https://support.smarteru.com/docs/scorm-package-properties#launch-behavior) to *New Window*.
- Your SCORM files are not at the top level of your ZIP file. Your course will not launch if you have an extra folder level because you’ve compressed the folder with the course contents.

If this still does not allow your course to launch, please contact our [Success Desk](mailto:success@neovation.com).

## Does SmarterU support xAPI?

Yes! SmarterU does support xAPI.