Having trouble with a user account? Refer to the Troubleshooting User Accounts page for details. How do I create a new user? SmarterU provides several different ways to create a user. These are: Adding a user from the Users Dashboard

re-enroll themselves in an online or SCORM course, check the Allow Users to Re-enroll in This Course Upon Completion setting located in the course’s Completion Setup accordion. You can then select the options in the Perform Auto

What are the requirements for the PowerPoint file? Refer to the SmarterU File Uploads page. Can SmarterU convert iSpring quizzes, audio, or characters? The converter is designed to convert PowerPoint presentations (i.e., .ppt and .pptx). If you have any

System-Wide Updates Bug Fixes We fixed several styling issues throughout the system. We fixed an issue that prevented the currency symbol from displaying in the Default Price field on the Add/Edit Article and Add/Edit Course workscreens. We

What's the size of a video after it's optimized with a tool such as Prism? Videos that are optimized with a tool such as Prism are typically about 3-5Mb per minute of video. How do I link

Enhancements and improvements to SmarterU are listed by their release date. 2026 March 14, 2026 June 6, 2026 September 19, 2026 December 5, 2026 2025 2025 March 8 2025 June 7 2025 September 13 2025 December 6 2024 2024 March

Enrollment Queue The Enrollment Queue workscreen enables you to view manual course enrollments and recommended course enrollments that were manually selected for processing.   In addition to the Enrollment Queue workscreen, we've made numerous backend updates to improve enrollment processing

Expiration Date Option for Actions and Requirements You can now specify an expiration date for actions and requirements. Prior to this release, the expiration date could only be calculated using a specified number of days. With this release, you can

System-Wide Updates Bug Fixes We fixed an issue that prevented an error message from displaying when a tag or value was removed from a course, article, or file, and both of the following were true: The course, article, or

System-Wide Updates Bug Fixes We fixed an issue that could prevent scheduled reminders from being sent. We fixed an issue that displayed incorrect names in the login page's language list. Enhancements We updated the What's This links

Course Export We've added the ability to export courses to a CSV file from the Courses Dashboard.  System-Wide Updates Enhancements We changed the colors used for active items and completed items in the status blocks. Active items now

File Specifications The maximum size for SCORM packages is 350MB. Refer to our SmarterU File Uploads article for additional details. If you need to upload SCORM packages that are more than 350MB, please contact our Success Desk to discuss options

Getting learners to complete their training is a common challenge for LMS administrators. If you’re looking for a way to boost participation and add a bit of friendly competition to your LMS, it’s time to look at SmarterU

What is the file size limit for SCORM packages? The maximum size for SCORM packages is 350MB . Refer to our SmarterU File Uploads article for additional details. If you need to upload SCORM packages that are more than 350MB, please

As an LMS administrator, you want your learners to feel supported every step of the way, from the moment they log in, to the moment they receive their certificate of completion. At any point in this journey, questions may pop

How do I send an email to all learners in an instructor-led course? Although there is no way to email all learners enrolled in an instructor-led course, you can email all learners enrolled in each session. Users with