---
title: "System Email Templates: Certification Emails"
slug: "system-email-templates-certification-emails"
updated: 2023-10-30T19:35:01Z
published: 2023-10-30T19:35:01Z
canonical: "support.smarteru.com/system-email-templates-certification-emails"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.smarteru.com/llms.txt
> Use this file to discover all available pages before exploring further.

# System Email Templates: Certification Emails

## Certification Completion to Custom Contact

### **Email Subject**

Certification Notification Alert

### **Description**

This email is sent to the [certification's custom contact(s)](/v1/docs/certification-notifications#custom-contact-emails) when:

> A learner completes a certification

AND

> The [certification's **Send to Custom Contact** checkbox](/v1/docs/certification-notifications#send-to-custom-contact) is checked

If the [certification's **Certificate** setting](/v1/docs/certification-main#certificate) is set to *Default* or *Custom*, a link to download the certificate is included in the email.

### Example

![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Certification%20Completion%20to%20Custom%20Contact%2020231030.png)

### Changing the Template

[Administrators and owners](/v1/docs/user-profile-information#access-level) can change the default template for the account by doing one of the following:

- [Select the template from the Email Management Dashboard](/v1/docs/changing-the-accounts-default-email-templates). Be sure to select the Certification Completion Notification to Custom Contact email type from the grid.
- [Edit the account's](/v1/docs/editing-your-account-settings) [Email Template Options settings](/v1/docs/account-email-template-options). [Expand the Certifications accordion](/v1/docs/account-email-template-options#certification-email-types) and select the email template for the [Certification Completion to Custom Contact email type](/v1/docs/account-email-template-options#certification-completion-to-custom-contact).

To change the email template used for a specific certification:

1. Check the [**Send to Custom Contact** checkbox](/v1/docs/certification-notifications#send-to-custom-contact) on the [Add](/v1/docs/adding-a-certification)/[Edit Certification](/v1/docs/editing-a-certification) workscreen.

1. Check the **Change Assigned Email Template** checkbox.
2. Select the template from the list.
3. Click **Save**.

---

## Certification Completion to Home Group Contact

### Email Subject

Certification Notification Alert

### Description

This email is sent to the specified [group contact(s)](/v1/docs/group-group-information#send-completion-notifications-to) when:

> A learner completes a certification

AND

> The [certification's **Send to Home Group Contact** checkbox](/v1/docs/certification-notifications#send-to-home-group-contact) is checked

If the [certification's **Certificate** setting](/v1/docs/certification-main#certificate) is set to *Default* or *Custom*, a link to download the certificate is included.

### Example

![Certification%20Completion%20to%20Home%20Group%20Contact%2020231030](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Certification%20Completion%20to%20Home%20Group%20Contact%2020231030.png)

### Changing the Template

[Administrators and owners](/v1/docs/user-profile-information#access-level) can change the default template for the account by doing one of the following:

- [Select the template from the Email Management Dashboard](/v1/docs/changing-the-accounts-default-email-templates). Be sure to select the Certification Completion Notification to Custom Contact email type from the grid.
- [Edit the account's](/v1/docs/editing-your-account-settings) [Email Template Options settings](/v1/docs/account-email-template-options). [Expand the Certifications accordion](/v1/docs/account-email-template-options#certification-email-types) and select the email template for the [Certification Completion to Home Group Contact email type](/v1/docs/account-email-template-options#certification-completion-to-home-group-contact).

To change the email template used for a specific certification:

1. Check the [**Send to Home Group Contact** checkbox](/v1/docs/certification-notifications#send-to-home-group-contact) on the [Add](/v1/docs/adding-a-certification)/[Edit Certification](/v1/docs/editing-a-certification) workscreen.

1. Check the **Change Assigned Email Template** checkbox.
2. Select the template from the list.
3. Click **Save**.

---

## Certification Completion to Learner

### Email Subject

Completed Certification *|certification.name|*

### Description

This email is sent to a learner when:

> A learner completes the certification

AND

> The [certification's **Send to Learner** checkbox](/v1/docs/certification-notifications#send-to-learner) is checked

If the [certification's **Certificate** setting](/v1/docs/certification-main#certificate) is set to *Default* or *Custom*, the certification completion certificate is attached to the email.

### Example

![Certification%20Completion%20to%20Learner%2020231030](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Certification%20Completion%20to%20Learner%2020231030.png)

### Changing the Template

[Administrators and owners](/v1/docs/user-profile-information#access-level) can change the default template for the account by doing one of the following:

- [Select the template from the Email Management Dashboard](/v1/docs/changing-the-accounts-default-email-templates). Be sure to select the Certification Completion Notification to Custom Contact email type from the grid.
- [Edit the account's](/v1/docs/editing-your-account-settings) [Email Template Options settings](/v1/docs/account-email-template-options). [Expand the Certifications accordion](/v1/docs/account-email-template-options#certification-email-types) and select the email template for the [Certification Completion to Learner email type](/v1/docs/account-email-template-options#certification-completion-to-learner).

To change the email template used for a specific certification:

1. Check the [**Send to Learner** checkbox](/v1/docs/certification-notifications#send-to-learner) on the [Add](/v1/docs/adding-a-certification)/[Edit Certification](/v1/docs/editing-a-certification) workscreen.

1. Check the **Change Assigned Email Template** checkbox.
2. Select the template from the list.
3. Click **Save**.

## Related

- [Account: Email Template Options](/account-email-template-options.md)
- [Certification: Main](/certification-main.md)
- [Group: Group Information](/group-group-information.md)
- [System Email Templates](/system-email-templates.md)