System Email Templates: Course Emails - Online and SCORM
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System Email Templates: Course Emails - Online and SCORM

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Article summary

Course Due Reminder

Email Subject

Course Due Reminder for *|course.name|*

Course Due Reminder for Employee Onboarding Course

Description

This email is sent to a learner when:

Either the account's Enable Email Summarization setting is unchecked
OR
There are five or fewer course due reminder emails to be sent to the learner on that day

AND

Either the account's Enable Course Due Reminders setting is checked and not overridden at the course level
OR
The course's Enable Course Due Reminders setting is checked

AND

A learner has not completed the course on the reminder's specified number of days

Example

Course Due Reminder 20231024

Changing the Template

Administrators and owners can change the default template for the account by doing one of the following:

To change the email template used for a course:

  1. Check the Customize Email Template checkbox.
  2. Select the template from the list.
  3. Click Save.

Course Due Reminder (Multiple Learners)

Email Subject

Course Due Reminder (Multiple Learners)

Description

This email is sent to supervisors, selected users, and/or specified recipients of the course due reminder when:

Either the account's Enable Course Due Reminders setting is checked and not overridden at the course level
OR
The course's Enable Course Due Reminders setting is checked

AND

A learner has not completed the course on the reminder's specified number of days

If there are more than 100 unique enrollments in the email, the supervisors, selected users, and/or specified recipients will need to run the Enrollment Report to view the entire list of enrollments.

Example

Course Due Reminder Multiple Learners 20231024

Changing the Template

Administrators and owners can change the default template for the account by doing one of the following:

To change the email template used for a course:

  1. Check the Customize Email Template checkbox.
  2. Select the template from the list.
  3. Click Save.

Course Due Reminder (Multiple)

Email Subject

Course Due Reminder (Multiple)

Description

This email is sent to a learner instead of the Course Due Reminder email when:

The account's Enable Email Summarization setting is checked

AND

Either the account's Enable Course Due Reminders setting is checked and not overridden at the course level
OR
The course's Enable Course Due Reminders setting is checked

AND

There are six or more course due reminder emails to be sent to the learner on that day

Example

Course Due Reminder Multiple 20240404

Changing the Template

Administrators and owners can change the default template for the account by doing one of the following:

To change the email template used for a course:

  1. Check the Customize Email Template checkbox.
  2. Select the template from the list.
  3. Click Save.

Course Past Due Reminder

Email Subject

Course Past Due Reminder for *|course.name|*

Course Past Due Reminder for Employee Onboarding Course

Description

This email is sent to a learner when:

Either the account's Enable Email Summarization setting is unchecked
OR
There are five or fewer course past due reminder emails to be sent to the learner on that day

AND

Either the account's Enable Course Past Due Reminders setting is checked and not overridden at the course level
OR
The course's Enable Course Past Due Reminders setting is checked

AND

A learner has not completed the course on the reminder's specified number of days

Example

Course Past Due Reminder 20231024

Changing the Template

Administrators and owners can change the default template for the account by doing one of the following:

To change the email template used for a course:

  1. Check the Customize Email Template checkbox.
  2. Select the template from the list.
  3. Click Save.

Course Past Due Reminder (Multiple Learners)

Email Subject

Course Past Due Reminder (Multiple Learners)

Description

This email is sent to supervisors, selected users, and/or specified recipients of the course past due reminder when:

Either the account's Enable Course Past Due Reminders setting is checked and not overridden at the course level
OR
The course's Enable Course Past Due Reminders setting is checked

AND

A learner has not completed the course on the reminder's specified number of days

If there are more than 100 unique enrollments in the email, the supervisors, selected users, and/or specified recipients will need to run the Enrollment Report to view the entire list of enrollments.

Example

Course Past Due Reminder Multiple Learners 20231024

Changing the Template

Administrators and owners can change the default template for the account by doing one of the following:

To change the email template used for a course:

  1. Check the Customize Email Template checkbox.
  2. Select the template from the list.
  3. Click Save.

Course Past Due Reminder (Multiple)

Email Subject

Course Past Due Reminder (Multiple)

Description

This email is sent to a learner instead of the Course Past Due Reminder email when:

The account's Enable Email Summarization setting is checked

AND

Either the account's Enable Course Past Due Reminders setting is checked and not overridden at the course level
OR
The course's Enable Course Past Due Reminders setting is checked

AND

There are six or more course past due reminder emails to be sent to the learner on that day

Example

Course Past Due Reminder Multiple 20240404

Changing the Template

Administrators and owners can change the default template for the account by doing one of the following:

 To change the email template used for a course:

  1. Check the Customize Email Template checkbox.
  2. Select the template from the list.
  3. Click Save.

Grader Reminder

Email Subject

Grader Reminder

Description

This email is only applicable to online courses. This email is sent to potential graders when:

A quiz's Send Reminder Email to Grader setting is checked

AND

The quiz is not finalized after the specified number of days after a grader claimed it

Example

Grader Reminder 20231024

Changing the Template

Administrators and owners can change the default template for the account by doing one of the following:

To change the email template used for a specific online course's quiz:

  1. Check the Send Reminder Email to Grader checkbox on the quiz workscreen.
  1. Check the Change Assigned Email Template checkbox.
  2. Select the template from the list.
  3. Click Save.

Group Manager Reminder

Email Subject

Group Manager Reminder

Description

This email is only applicable to online courses. This email is sent to group managers when:

A quiz's Send Reminder Email to Group Managers setting is checked

AND

The quiz is not finalized after the specified number of days after a grader claimed it

Example

Group Manager Reminder 20231024

Changing the Template

Administrators and owners can change the default template for the account by doing one of the following:

To change the email template used for a specific online course's quiz:

  1. Check the Send Reminder to Group Managers checkbox on the quiz workscreen.
  1. Check the Change Assigned Email Template checkbox.
  2. Select the template from the list.
  3. Click Save.

No Grader Reminder

Email Subject

No Grader Reminder

Description

This email is only applicable to online courses. This email is sent to group managers when:

A quiz's Send Reminder Email to Group Managers When No Grader Has Been Assigned setting is checked

AND

A potential grader has not claimed the quiz after the specified number of days after the learner completes the quiz

Example

No Grader Reminder 20231024

Changing the Template

Administrators and owners can change the default template for the account by doing one of the following:

To change the email template used for a specific online course's quiz:

  1. Check the Send Reminder Email to Group Managers When No Grader Has Been Assigned checkbox on the quiz workscreen.
  1. Check the Change Assigned Email Template checkbox.
  2. Select the template from the list.
  3. Click Save.

Proctor Notification

Email Subject

Proctor Notification

Description

This email is only applicable to online courses. This email is sent to users who have the Quiz Proctor group permission when:

A learner is enrolled in an online course that has its Enable Proctoring setting checked

AND

The course has its Email Proctors When a Learner is Enrolled setting checked

Example

Proctor Notification 20231024

Changing the Template

Administrators and owners can change the default template for the account by doing one of the following:

To change the email template used for a specific course:

  1. Check the Email Proctors When a Learner is Enrolled checkbox on the Course Information workscreen.
  1. Check the Change Assigned Email Template checkbox.
  2. Select the template from the list.
  3. Click Save.

Quiz Available for Grading

Email Subject

Quiz Available for Grading

Description

This email is only applicable to online courses. This email is sent to users who have been selected as graders for a quiz when:

A learner completes a quiz containing a long answer question

AND

The quiz's Send Grader Notifications setting is enabled

Example

Quiz Available for Grading 20231024

Changing the Template

Administrators and owners can change the default template for the account by doing one of the following:

To change the email template used for a specific online course's quiz:

  1. Check the Send Grader Notifications checkbox on the quiz workscreen.
  1. Check the Change Assigned Email Template checkbox.
  2. Select the template from the list.
  3. Click Save.

Quiz Graded

Email Subject

Your quiz has been graded

Description

This email is only applicable to online courses. This email is sent to a learner when:

All long answer quiz questions in a quiz are graded

AND

The quiz's Send Learner Graded Quiz Notification setting is enabled

Example

Quiz Graded 20231024

Changing the Template

Administrators and owners can change the default template for the account by doing one of the following:

To change the email template used for a specific online course's quiz:

  1. Check the Send Learner Graded Quiz Notification checkbox on the quiz workscreen.
  1. Check the Change Assigned Email Template checkbox.
  2. Select the template from the list.
  3. Click Save.

SCORM Conversion Notification Success

Email Subject

SCORM Conversion Complete - *|course.name|*

Scorm Conversion Complete - Employee Onboarding Course

Description

This email is only applicable to SCORM courses. This email is sent to the user who uploaded a PowerPoint file to a SCORM course after SmarterU converts the PowerPoint file.

Example

Scorm Conversion Complete 20231024

Changing the Template

Administrators and owners can change the default template for the account by doing one of the following:


Task Completion to Custom Contact

Email Subject

Task Notification Alert

Description

This email is only applicable to online courses. This email is sent to the specified custom contacts when:

A learner completes an online course's task

AND

The task has its Send Completion Notification and Send to Custom Contact settings checked

This setting is applicable to all task types for online courses.

Example

Task Completion to Custom Contact 20231024

Changing the Template

Administrators and owners can change the default template for the account by doing one of the following:

To change the email template used for a specific online course's task:

  1. Check the Send Completion Notification and the Send to Custom Contact checkboxes on the task workscreen.
  1. Check the Change Assigned Email Template checkbox.
  2. Select the template from the list.
  3. Click Save.

Task Completion to Group Contact

Email Subject

Task Notification Alert

Description

This email is only applicable to online courses. This email is sent to the email addresses specified in the group's Send Completion Notifications To setting when:

A learner completes an online course's task

AND

The task has its Send Completion Notification and Send to Group Contact settings checked

This setting is applicable to all task types for online courses.

Example

Task Completion to Group Contact 20231024

Changing the Template

Administrators and owners can change the default template for the account by doing one of the following:

To change the email template used for a specific online course's task:

  1. Check the Send Completion Notification and the Send to Group Contact checkboxes on the task workscreen.
  1. Check the Change Assigned Email Template checkbox.
  2. Select the template from the list.
  3. Click Save.

Task Feedback

Email Subject

*|course.name|* > *|email.chaptername|* > *|course.quiz/taskname|* 

Example: Employee Onboarding Course > Introduction to Management > Final Exam

Description

This email is only applicable to online courses. This email is sent to the email addresses specified in an online course's Feedback Email field when a learner who has the Allow Feedback setting enabled provides feedback on a task. 

Example

Task Feedback 20231024

Changing the Template

Administrators and owners can change the default template for the account by doing one of the following:

To change the email template used for a specific course:

  1. Check the Send Course Feedback Notification checkboxon the Course Information workscreen.
  1. Check the Change Assigned Email Template checkbox.
  2. Select the template from the list.
  3. Click Save.

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