--- title: "System Email Templates: User Emails" slug: "system-email-templates-user-emails" updated: 2024-07-31T19:30:42Z published: 2024-07-31T19:30:42Z canonical: "support.smarteru.com/system-email-templates-user-emails" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.smarteru.com/llms.txt > Use this file to discover all available pages before exploring further. # System Email Templates: User Emails ## Login Credentials Changed ### Email Subject Login credentials changed ### Description This email is sent to a user when his or her email address, employee ID, or password is changed by another user in the Users Dashboard. If the user’s email address was changed, emails will only be sent to their new email address. ### Example ![Login Credentials Changed 20231024](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Login%20Credentials%20Changed%2020231024.png) ### Changing the Template [Administrators and owners](/v1/docs/user-profile-information#access-level) can change the default template for the account by doing one of the following: - [Select the template from the Email Management Dashboard](/v1/docs/changing-the-accounts-default-email-templates). Be sure to select the Login Credentials Changed email type from the grid. - [Edit the account's](/v1/docs/editing-your-account-settings)[Email Template Options settings](/v1/docs/account-email-template-options). [Expand the User accordion](/v1/docs/account-email-template-options#user-email-types) and select the email template for the [Login Credentials Changed email type](/v1/docs/account-email-template-options#login-credentials-changed). --- ## Password Recovery ### Email Subject Password Recovery from *|account.name|* Example: Password Recovery from SmarterU ### Description This email is sent to the specified email address when a user clicks the [Reset Password link on the login page](/v1/docs/recovering-your-password). The link in the email to reset the password expires after one hour. ### Example ![Password Recovery 20231024](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/Password%20Recovery%2020231024.png) ### Changing the Template [Administrators and owners](/v1/docs/user-profile-information#access-level) can change the default template for the account by doing one of the following: - [Select the template from the Email Management Dashboard](/v1/docs/changing-the-accounts-default-email-templates). Be sure to select the Password Recovery email type from the grid. - [Edit the account's](/v1/docs/editing-your-account-settings) [Email Template Options settings](/v1/docs/account-email-template-options). [Expand the User accordion](/v1/docs/account-email-template-options#user-email-types) and select the email template for the [Password Recovery email type](/v1/docs/account-email-template-options#password-recovery). --- ## User Help Request ### Email Subject Request Help ### Description This email is sent to the [email addresses specified in the **Default User Help Email** setting](https://support.smarteru.com/docs/account-settings#default-user-help-email) when a user submits a help request from the Request Help link in the learner interface's header. ### Example ![User Help Request - HTML 20240731](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/User%20Help%20Request%20-%20HTML%2020240731.png) ### Changing the Template [Administrators and owners](/v1/docs/user-profile-information#access-level) can change the default template for the account by doing one of the following: - [Select the template from the Email Management Dashboard](/v1/docs/changing-the-accounts-default-email-templates). Be sure to select the User Help Request email type from the grid. - [Edit the account's](/v1/docs/editing-your-account-settings) [Email Template Options settings](/v1/docs/account-email-template-options). [Expand the User accordion](/v1/docs/account-email-template-options#user-email-types) and select the email template for the [User Help Request email type](https://support.smarteru.com/docs/account-email-template-options#user-help-request). --- ## User Import Completed ### Email Subject User Import Process Complete ### Description This email is sent to the [email addresses specified in the **Send Import Report To** setting](/v1/docs/importing-users-uploading-the-csv-file#send-import-report-to) after the users in the file are imported. The email includes a link to the [User Import Report](/v1/docs/importing-users-user-import-report) which details the rows which were and were not imported into SmarterU. ### Example ![User Import Completed 20231024](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/User%20Import%20Completed%2020231024.png) ### Changing the Template [Administrators and owners](/v1/docs/user-profile-information#access-level) can change the default template for the account by doing one of the following: - [Select the template from the Email Management Dashboard](/v1/docs/changing-the-accounts-default-email-templates). Be sure to select the User Import Completed email type from the grid. - [Edit the account's](/v1/docs/editing-your-account-settings)[Email Template Options settings](/v1/docs/account-email-template-options). [Expand the User accordion](/v1/docs/account-email-template-options#user-email-types) and select the email template for the [User Import Completed email type](/v1/docs/account-email-template-options#user-import-completed). ## Related - [Editing a User Manually](/editing-a-user-manually.md) - [Importing Users](/importing-users.md) - [Resetting Your Password](/recovering-your-password.md) - [Resetting a User's Password](/resetting-a-users-password.md) - [System Email Templates](/system-email-templates.md)