---
title: "Viewing Articles and Files"
slug: "viewing-articles-and-files"
updated: 2022-06-20T20:34:35Z
published: 2022-06-20T20:34:35Z
canonical: "support.smarteru.com/viewing-articles-and-files"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.smarteru.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing Articles and Files

## Viewing Articles and Files by Folder

To view [articles](/v1/docs/knowledge-bases-articles) and [files](/v1/docs/knowledge-bases-files) by [folder](/v1/docs/knowledge-bases-folders):

1. From the Admin menu, select **Knowledge Base**.
2. Select the knowledge base from the Admin menu.
3. From the list, select **Items (by folder)**.

![Items by Folder List](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/viewing-articles-and-files-image-psee7rrq.png)

1. Click the arrow beside the folder containing the article or file.
2. Click the article or file you would like to view. The article or file information displays in the right pane.

![Viewing Article or File](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/viewing-articles-and-files-image-kpnur8uu.png)

## Viewing Articles or Files by Name

To view [articles](/v1/docs/knowledge-bases-articles) and [files](/v1/docs/knowledge-bases-files) by their name:

1. From the Admin menu, select **Knowledge Base**.
2. Select the knowledge base from the Admin menu.
3. From the list, select **Items (by name)**. The articles and files are grouped together by the first character of their name.

![Items by Name List](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/viewing-articles-and-files-image-1xxp7w99.png)

1. Click the arrow beside the character. A list of articles and files that begin with the character displays.
2. Click the article or file you would like to view. The article or file displays in the right pane.

![Items by Name](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/viewing-articles-and-files-image-cg9jhz9t.png)

## Viewing Inactive Articles, Files, or Folders

To view inactive [articles](/v1/docs/knowledge-bases-articles), [files](/v1/docs/knowledge-bases-files), or [folders](/v1/docs/knowledge-bases-folders) in a knowledge base:

1. From the Admin menu, select **Knowledge Base**.
2. Select the knowledge base from the Admin menu.
3. Click the ![Filter](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/viewing-articles-and-files-image-37k80epl.png).
4. Select *Inactive*.

Inactive articles, files, and folders display a red icon beside their name.

![Inactive Objects](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/viewing-articles-and-files-image-wc1fqd17.png)

## Viewing Articles by Template

To view [articles](/v1/docs/knowledge-bases-articles) by their [template](/v1/docs/knowledge-bases-article-templates):

1. From the Admin menu, select **Knowledge Base**.
2. Select the knowledge base from the Admin menu.
3. From the list, select **Articles (by template)**.

![Articles by Template List](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/viewing-articles-and-files-image-0ugxumm9.png)

A list of templates displays. An arrow beside the template name indicates that there are articles using the template.

1. Click the arrow beside the template. A list of articles using the template displays in the left pane.
2. Click the article you would like to view. The article displays in the right pane.

![Articles by Template](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/viewing-articles-and-files-image-xek30xw5.png)

## Related

- [Knowledge Base Dashboard](/knowledge-base-dashboard.md)
- [Knowledge Bases: Articles](/knowledge-bases-articles.md)
- [Knowledge Bases: Files](/knowledge-bases-files.md)