---
title: "Viewing the Email Queue"
slug: "viewing-the-email-queue"
updated: 2022-03-03T21:15:05Z
published: 2022-03-03T21:15:05Z
canonical: "support.smarteru.com/viewing-the-email-queue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.smarteru.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Viewing the Email Queue

## Who Has Access

[Administrators and owners](/v1/docs/user-profile-information#access-level) have access to view the email queue.

## Viewing the Email Queue

To view the email queue:

1. From the Admin menu, select **Account Admin**.
2. Select **Email Management**.
3. Click **Queue Management**.

![Queue Management](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/viewing-the-email-queue-image-lkr1qhw1.png)

By default, the Queue Management workscreen displays a [grid](/v1/docs/viewing-the-email-queue#columns-in-the-grid) with all emails that were sent, pending, or removed over the last three days.

![Queue Management](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/viewing-the-email-queue-image-df4dbdle.png)

## Columns in the Grid

The columns in the grid are described below.

| **Column** | **Description** |
| --- | --- |
| ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/viewing-the-email-queue-image-anag9y7n.png) | Click the icon to preview the email. |
| **Last Updated** | The date and time the queue manager was last updated with information for the email. |
| **Status** | Indicates whether the email was sent: - Failed - An error occurred that prevented the email from being sent. Any additional information about the error displays in the Notes column. - Pending - The email is queued, but has not yet been sent. - Removed - The email was queued, but [removed](/v1/docs/removing-an-email-from-the-queue) before it could be sent. - Sent - The email was sent to the recipient. - Skipped - This status occurs when either the email contains no data (e.g., an empty Weekly Reminder to Learner), or the user's [**Enable Email Notifications** setting](/v1/docs/user-login-information#enable-email-notifications) is disabled (i.e., unchecked). In both situations, SmarterU will generate the email and store it in the queue even though it's never sent to the recipient. |
| **Email Template** | The name of the email template. |
| **Recipient** | If the recipient is a SmarterU user, the user's name displays along with the email address where the email was sent. Otherwise, only the email address displays. |
| **Sender** | The name and email address of the sender. |
| **Subject** | The subject line of the email. |
| **CC** | Email addresses that have been CC'd in the email. |
| **BCC** | Email addresses that have been BCC'd in the email. |
| **Linked File** | Indicates whether the email contained a link to a file: - ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/viewing-the-email-queue-image-zzajyjuf.png) - The email contained a link to a file. The link in the [preview](/v1/docs/viewing-the-email-queue#columns-in-the-grid) will only work if the current date and time are within the file's availability window. - ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/viewing-the-email-queue-image-mrcpdgla.png) - The email did not contain a link to a file. |
| **Attachment** | Indicates whether the email contained an attachment: - ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/viewing-the-email-queue-image-mhczs9tj.png) - The email contained an attachment. The link in the [preview](/v1/docs/viewing-the-email-queue#columns-in-the-grid) will only work if the current date and time are within the attachment's availability window. - ![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/viewing-the-email-queue-image-6l3iqerx.png) - The email did not contain an attachment. |
| **Notes** | Details about why an email was not sent. |

## Related

- [Pausing the Email Queue](/pausing-the-email-queue.md)
- [Removing an Email from the Queue](/removing-an-email-from-the-queue.md)
- [Restarting the Email Queue](/restarting-the-email-queue.md)