---
title: "User: Simultaneous Login Detection"
slug: "user-simultaneous-login-detection"
updated: 2024-07-03T19:31:45Z
published: 2024-07-03T19:31:45Z
canonical: "support.smarteru.com/user-simultaneous-login-detection"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.smarteru.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User: Simultaneous Login Detection

In order to use this feature, be sure to enable [simultaneous login detection](https://support.smarteru.com/v1/docs/account-simultaneous-login-detection#enable-lockout) for your account.

The user's login attempts and whether they are locked out of the SmarterU displays in the Simultaneous Login Detection accordion of the User Profile workscreen.

![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/User%20Profile%20-%20Simultaneous%20Login%20Detection%2020220127.png)

The grid at the top of the accordion displays a summary of the user's simultaneous login attempts.

| **Column** | **Description** |
| --- | --- |
| **Attempts** | The number of simultaneous logins that had been attempted using the user’s credentials, up until the current date. |
| **Status** | Indicates whether the user account's status: - Active - the user has not reached the [maximum simultaneous login attempts](/v1/docs/account-simultaneous-login-detection#lockout-limit) and is able to log into SmarterU. - Locked - the user has reached the [maximum simultaneous login attempts](/v1/docs/account-simultaneous-login-detection#lockout-limit) and is unable to log into SmarterU. If the status is Locked, you may [reset the user's login attempts](/v1/docs/user-simultaneous-login-detection#resetting-a-users-login-attempts). - Warning – the user has reached the [simultaneous login attempt warning limit](/v1/docs/account-simultaneous-login-detection#warning-limit) and will see a [warning](/v1/docs/account-simultaneous-login-detection#warning-message) on each subsequent simultaneous login attempt. |

The second grid displays the details of the simultaneous login attempts using the user's credentials.

| **Column** | **Description** |
| --- | --- |
| **Date** | The date and time the simultaneous login was attempted. |
| **IP Address** | The IP address from which the simultaneous login was attempted. |
| **Attempts** | The number of simultaneous logins that had been attempted using the user’s credentials, up until the current date. |

## **Resetting a User's Login Attempts**

Only administrators will be able to reset a user's login attempts.

Resetting a user's login attempts sets their attempts count to zero which affects if and when they reach the [account's simultaneous login attempt warning](/v1/docs/account-simultaneous-login-detection#warning-limit) and [lockout limits](/v1/docs/account-simultaneous-login-detection#lockout-limit). If the user's account is locked out, resetting their login attempts also unlocks their account.

To reset a user's login attempts and unlock the user account:

1. From the [User Profile workscreen](/v1/docs/viewing-a-users-details), expand the Simultaneous Login Detection accordion.
2. Click **Reset Attempt Count**.

![](https://cdn.document360.io/7efaadab-fef6-4186-806a-2ca14c9ce9ea/Images/Documentation/User%20Profile%20-%20Simultaneous%20Login%20Detection%20-%20Reset%20Button%2020220127.png)

You are asked to confirm that you want to reset the attempt count.

1. Click **OK**.

After resetting a user's attempt account, the attempts is set to *0* and the status is set to *Active*.

## Related

- [Account: Simultaneous Login Detection](/account-simultaneous-login-detection.md)
- [Editing a User Manually](/editing-a-user-manually.md)
- [Settings: Users ](/settings-users.md)