Contacting Our Success Desk

Contacting Our Success Desk

You can use any of the options below to contact our Success Desk^®:

• Chat with us.
• Email us from the in-app help.
• Send an email to success@neovation.com.

What You Should Provide

In the event that you need to contact our Success Desk for help, you should be prepared to provide the following information:

• The browser and version that you are using.
• The operating system that you are using.
• Detailed steps for reproducing the behavior.
• If you are getting an error, the exact text of the error. If you have a screen capture tool, you can use it to capture the error message that is displayed. You can then save the screen capture to a file and attach the file to your support form.

Determining Your Browser Version

Refer to the browser-specific help page for information on how to determine your browser version:

• Chrome
• Edge
• Firefox
• Safari

Chat with Us

Want to chat with a member of our Success Desk? Administrators can initiate an online chat by clicking the icon in the lower right corner.

You can also chat with our Success Desk from our Success Center by clicking Contact Us, or the icon in the lower right corner.

Email Us from the In-App Help

If you're using SmarterU's in-app help, you can email our Success Desk by clicking Contact Our Success Desk from the Page Help tab.