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Article Summary

How do I locate my API keys? 

After contacting our Success Desk to enable the API, you can locate your account and user API keys by doing the following. 

To locate your account API key:

  1. View your account's settings.
  2. Expand the API Setup accordion.

To locate your user API key:

  1. Go to the Users Dashboard.
  2. View your user information. The user API key is shown in the Login Information accordion.

The user API key only displays if the Enable API setting is enabled for the user.

What does a 9999 error mean?

If your API response XML package returns a 9999 error, please contact our Success Desk.

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