Overriding a Proctor Status

When a learner meets all of the video proctoring service's rules while taking a quiz, the learner's quiz attempt will receive a Valid proctor status; otherwise, the learner's quiz attempt will receive an Invalid proctor status. 

If you need to change the proctor status for a learner's quiz attempt, you can do so from the Proctoring Services workscreen.

To override a proctor status:

1. From the Admin menu, select Proctoring Services. 
2. Select the proctoring service. The menu options available will reflect your account's proctoring services.
3. Locate the course enrollment in the grid at the bottom of the workscreen. 
4. Click Override.

The Override window displays. 

5. From the Status Override list, select the proctor status that you want to assign to the learner's quiz attempt. 
6. Enter a description for why you're changing the proctor status in the Override Reason field. 
7. Click Submit. The following message displays: 

This will override all sessions for this participant for the specified activity. Are you sure?

8. Click OK. The grid reflects the proctor status that you assigned to the learner's quiz attempt.

Remember that changing the proctor status does not affect the enrollment's pass/fail status. If you need to change the pass/fail status, edit the enrollment using the Enrollment Report.