Adding a Folder

To add a folder to your knowledge base:

1. From the Admin menu, select Knowledge Base.
2. Select the knowledge base to which you'd like to add the folder. 
3. Do one of the following:

• Click Folder.

• Right-click the folder to which you would like to add the folder and select New Folder.

A tab displays the Add/Edit Knowledge Base Folder workscreen.

4. Specify the folder's settings in the following accordions:

• Folder Information
• Permissions

5. Click Save.