Adding a Folder
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Adding a Folder

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To add a folder to your knowledge base:

  1. From the Admin menu, select Knowledge Base.
  2. Select the knowledge base to which you'd like to add the folder. 
  3. Do one of the following:
  • Click Folder.

Add Folder Button

  • Right-click the folder to which you would like to add the folder and select New Folder.

A tab displays the Add/Edit Knowledge Base Folder workscreen.

Add Edit KB Folder

  1. Specify the folder's settings in the following accordions:
  1. Click Save.

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