Disabling Pop-Up Blockers in Chrome for SmarterU
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Disabling Pop-Up Blockers in Chrome for SmarterU

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Article summary

You can also check Google’s help article for managing pop-up blockers in Chrome as a newer version of the browser might have been released since this article was last updated.

SmarterU SCORM courses are launched in a pop-up window. If your browser's pop-ups are disabled, and the SCORM course is configured to open in a new window, you'll need to change your browser's settings to allow pop-ups to launch the course.

Chrome - Pop Ups Blocked - Continue Blocking 20240529

To allow pop-ups from SmarterU in Chrome:

  1. Launch your SCORM course. A message displays indicating that a popup was blocked.

Chrome - Pop-Up Blocked Message 20240529

  1. Click the Chrome - Popup Blocked Icon 20240529 icon displayed in the upper right corner of the browser window.
  2. Select the Always allow pop-ups and redirects option.

Chrome - Allow Pop Ups 20240529

If a different domain is referenced in the window above, allow pop-ups from that domain.
  1. Click Done.
  2. From the Popup Blocker Detected window, click Launch Course.
  • If the course does not relaunch automatically, you may need to click Refresh from the Learner Dashboard tab, then relaunch the course manually. 
  • If you are unable to disable pop-up blockers, you should contact your organization's IT department for support.

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