Disabling Pop-Up Blockers in Firefox for SmarterU
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Disabling Pop-Up Blockers in Firefox for SmarterU

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Article summary

You can also check Mozilla’s help article for managing pop-up blockers in Firefox as a newer version of the browser might have been released since this article was last updated.

SmarterU SCORM courses are launched in a pop-up window. If your browser's pop-ups are disabled, and the SCORM course is configured to open in a new window, you'll need to change your browser's settings to allow pop-ups to launch the course.

Firefox - Options 20240529

To allow pop-ups from SmarterU in Firefox: 

  1. Launch your SCORM course. A message displays indicating that a popup was blocked.

Firefox - Pop-Up Blocked Message 20240529

  1. Click Options

Firefox - Options Button 20240529

  1. Select the option to allow pop-ups. 

Firefox - Allow Pop Ups 20240529

  • If a different domain is referenced, allow pop-ups from that domain.
  • If the course does not relaunch automatically, you may need to click Refresh from the Learner Dashboard tab, then relaunch the course manually.
  • If you are unable to disable pop-up blockers, you should contact your organization's IT department for support. 

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