eCommerce FAQs

How do I sell my courses from a third-party site such as PayPal or Shopify?

If you'd like to sell your courses from a third-party site, you'll need to use SmarterU's external storefront feature. 

To sell your courses from a third-party site: 

1. Enable your account's eCommerce setting. 
2. Add a subscription variant.
3. Assign the subscription variant to a new or existing group. 
4. Add an external storefront. When adding the storefront, be sure to do the following:

• • Set the External Type setting to the third-party eCommerce you would like to integrate with the storefront. 
  • Add the subscription variant to the storefront.
  • Ensure that the group assigned to the storefront has been assigned the subscription variant. This is necessary to process enrollments. 

For more information on adding an external storefront, refer to Adding an External Storefront.

My eCommerce purchase isn't creating users or assigning courses. What should I do?

For Shopify, you should:

• Verify that the external storefront's domain is set to your Shopify domain and NOT any other domain that you may have created to replace Shopify (e.g., store.mycompany.com). Be sure to exclude any prefix such as https:// or www.
• Verify that the subscription variant has been added to the external storefront's subscriptions. 

My user is created, but no courses are assigned to the user. What should I do?

You should:

• Verify that the subscription variant's eCommerce setting is enabled.
• Verify that the subscription variant has been added to your eCommerce group.
• Verify that your user was assigned the subscription by viewing the user's subscription enrollments.
• Verify that the courses in the variant have their Automation Enrollment setting enabled. By enabling this setting, SmarterU automatically enrolls the purchaser in the courses after they are enrolled in the subscription.

• Wait five minutes and check again. There might be a slight delay as the user is processed.