Enrollment Report: Unenrolling Learners
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Enrollment Report: Unenrolling Learners

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Who Has Access

The following users can unenroll learners from a course from the Enrollment Report:

Unenrolling Individual Learners

To unenroll a learner from a course using the Enrollment Report:

  1. Run the default Enrollment Report, or your custom Enrollment Report.
  2. From the Report section, click the  that is displayed in the row of the learner and course.

You are asked to confirm that you want to unenroll the learner from the course.

  1. Click OK.
If you are unenrolling yourself from a course, you may do so from the learner interface. If you are unenrolling other users from a course, you may also do so from the Users Dashboard.

Performing a Batch Unenroll

SmarterU's batch unenroll functionality enables you to unenroll all users in the Enrollment Report's output grid who have not yet completed a course. 

  • Only administrators and owners can perform a batch unenroll.
  • There is no way to undo a batch unenrollment. It is extremely important that you review the enrollments in the Enrollment Report before you perform the batch unenrollment.
  • We recommend that you export the Enrollment Report to CSV or XLS before performing the batch unenroll for your records as an unenrollment email is NOT sent with the process. 
  • If a learner has started the course when the batch unenroll occurs, they will lose all progress in the course.
  • If it seems that a batch unenroll is not working, it may be because auto-enroll is enabled for a course.

Some examples for when you might want to use the batch unenroll include:

To perform a batch unenroll:

  1. Apply the necessary filters to the default Enrollment Report or your custom Enrollment Report so that the results only include the learners you want to unenroll. 

Filters must be applied PRIOR to running the report. Filtering the contents of the results grid will cause the Batch Unenroll option to become unavailable. 

  1. Run the report.
  2. Click Actions.
  3. Select Batch Unenroll

You will be asked to confirm that you want to unenroll the rows in the grid.

  1. To unenroll the rows in the grid, click OK. To cancel the unenroll process, click Cancel.

SmarterU will queue and process the unenrollments in the background. To determine if the unenrollment process has completed, you should re-run the Enrollment Report.


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