As a SmarterU LMS administrator, your day is full of important tasks, from onboarding new learners to analyzing training data. When you have a question about a feature or need a quick reminder on how to do something, you need answers fast.
That is why we’re excited to introduce you to Jovie, our AI-powered chatbot. Think of them as an extra resource, in addition to our friendly Success Desk who are still happy to assist. Jovie can help you find instant answers to your SmarterU questions 24/7, track your support requests, and monitor system performance—all in one place.
You and other admins in your account can start chatting with Jovie by clicking the 
chat icon in the bottom corner or the Ask Us a Question link on the Admin Dashboard.
Why Use Jovie?
Jovie offers several benefits that supplement our other resources, such as the Success Center and our Success Desk team:
Instant Answers: No need to wait for a reply. Jovie provides immediate responses to your questions and links you directly to relevant help articles.
Available 24/7: Questions don’t always happen during business hours. Whether you’re working early in the morning or late at night, Jovie is always online to assist you.
Easy Navigation: Jovie can help you find information on specific SmarterU settings or features without needing to manually search through our Success Center.
Seamless Escalation: If your question is complex, or if you just want to talk to a person, Jovie can quickly connect you with someone from our Success Desk.
What You Can Do with Jovie
In addition to answering your SmarterU questions, Jovie also offers several additional features to help you stay organized and informed.
Review Previous Questions
If you previously asked Jovie or our Success Desk a question but forgot the solution, you can click the Recent Message tile to see your last question.
To see all your previous questions, click the Messages tab, where you can easily scroll through your entire conversation history to find what you need.
Check SmarterU’s System Status
If you are experiencing unexpected behavior in SmarterU, you can use Jovie to check SmarterU’s system status.
Our status page is where we share information about service outages and system maintenance.
Direct Access to the Success Center
Jovie can instantly take you to our comprehensive library of articles, blog posts, and resources.
Our Success Desk is Still Here for You
While Jovie is a fantastic tool for quick answers and troubleshooting, we know that sometimes you just need to speak with a person. We’re committed to providing you with the best support possible, and our Success Desk is always ready to help.
If Jovie can’t resolve your issue, or if you prefer to speak with someone from our team, simply tell Jovie, “I want to talk to a person”.
Additionally, you can always email our Success Desk.
Jovie is here to be your first line of support. Next time you have a quick question, give Jovie a try!