System Email Templates: Certification Emails

Certification Completion to Custom Contact

Email Subject

Certification Notification Alert

Description

This email is sent to the certification's custom contact(s) when:

A learner completes a certification

AND

The certification's Send to Custom Contact checkbox is checked

If the certification's Certificate setting is set to Default or Custom, a link to download the certificate is included in the email. 

Example

Changing the Template

Administrators and owners can change the default template for the account by doing one of the following:

• Select the template from the Email Management Dashboard. Be sure to select the Certification Completion Notification to Custom Contact email type from the grid. 
• Edit the account's Email Template Options settings. Expand the Certifications accordion and select the email template for the Certification Completion to Custom Contact email type.

To change the email template used for a specific certification:

1. Check the Send to Custom Contact checkbox on the Add/Edit Certification workscreen.

Certification Completion to Home Group Contact

Email Subject

Certification Notification Alert

Description

This email is sent to the specified group contact(s) when:

A learner completes a certification

AND

The certification's Send to Home Group Contact checkbox is checked

If the certification's Certificate setting is set to Default or Custom, a link to download the certificate is included.

Example

Changing the Template

Administrators and owners can change the default template for the account by doing one of the following:

• Select the template from the Email Management Dashboard. Be sure to select the Certification Completion Notification to Custom Contact email type from the grid. 
• Edit the account's Email Template Options settings. Expand the Certifications accordion and select the email template for the Certification Completion to Home Group Contact email type.

To change the email template used for a specific certification:

1. Check the Send to Home Group Contact checkbox on the Add/Edit Certification workscreen.

Certification Completion to Learner

Email Subject

Completed Certification *|certification.name|*

Description

This email is sent to a learner when:

A learner completes the certification

AND

The certification's Send to Learner checkbox is checked

If the certification's Certificate setting is set to Default or Custom, the certification completion certificate is attached to the email. 

Example

Changing the Template

Administrators and owners can change the default template for the account by doing one of the following:

• Select the template from the Email Management Dashboard. Be sure to select the Certification Completion Notification to Custom Contact email type from the grid. 
• Edit the account's Email Template Options settings. Expand the Certifications accordion and select the email template for the Certification Completion to Learner email type.

To change the email template used for a specific certification:

1. Check the Send to Learner checkbox on the Add/Edit Certification workscreen.