Disabling Pop-Up Blockers
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Disabling Pop-Up Blockers

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Article Summary

When you take a SCORM course in SmarterU, SmarterU opens the course in a separate window. Because many browsers have pop-up blockers that prevent new windows from displaying, you'll need to allow pop-ups (i.e., disable the pop-up blocker) from your browser to take a SCORM course.   

To disable your browser's pop-up blockers:

  1. Refer to your browser's instructions. 


Help Page or URL

ChromeDisabling Pop-up Blockers in Chrome
EdgeDisabling Pop-Up Blockers in Edge for SmarterU
FirefoxDisabling Pop-Up Blockers in Firefox
Google Toolbarhttps://support.google.com/toolbar/answer/9171?hl=en
Internet ExplorerDisabling Pop-up Blockers in IE
MSN Toolbarhttps://onlinehelp.microsoft.com/en-us/msn/ff808634.aspx
Safari (iPhone/iPad)https://support.apple.com/kb/TA38612?viewlocale=en_US
Safari (Mac OS)https://discussions.apple.com/thread/4034561?tstart=0
  1. In your browser's Exceptions or Safe List, add the following:
  • app.smarteru.com
  • scorm.smarteru.com
  • the URL for your private portal (e.g., training.finashoes.com)
  1. Reload the browser page before trying to relaunch your SCORM course. 
  • If you are having problems with one of the above browsers, or are using a browser that is not listed, you should refer to your browser's documentation for details on disabling pop-up blockers. 
  • If you are unable to disable pop-up blockers, you should contact your organization's IT department for support. 

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