Knowledge Base Reporting
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Knowledge Base Reporting

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Article summary

The KB Report enables you to view the number of times knowledge base items (i.e., articles or files) were viewed, downloaded, or edited. 

KB Report

Running the KB Report

To run the KB Report:

  1. From the Admin menu, select Knowledge Base.
  2. Select the knowledge base on which you would like to run the KB Report. 
  3. Click Audit Report.

Audit Report Button

A new tab displays the KB Report.

KB Report

By default, the KB Report includes all active articles and files in the knowledge base. You may filter the results by specifying one or more filters.

The results are displayed in a grid. Click the item name to view the article or file, or click any of the numbers in the Views, Edits, or Downloads columns to view the KB Report Drilldown

Filters

Be sure to click Run Report after specifying any filters.

Filter

Description

Item Type

Select the type of item to include in the report:

  • All - includes all articles and files in the knowledge base.
  • Article - includes only articles in the knowledge base.
  • File - includes only files in the knowledge base.

Item Name

To filter the items by status, click Filter and select the status. Applying a filter status filters the item names displayed in the list.

To filter the report by a specific item name, click the  beside the items you would like to include.

Activity Date

Specify the date range to include in the report. The default date range is the last 30 days.

Parent Folder

Select the parent folder to include in the report. The items in the selected folder are included in the report.

KB Report Grid

The results of the KB Report are displayed in a grid. The columns in the grid are as follows:

Column

Description

Parent Folder

The folder containing the article or file.

Name

The name of the article or file. Click the name to view the item.

Type

Indicates whether the item is an article or file.

Status

Indicates whether the item is active or inactive.

Views

The number of times that the item was viewed during the specified activity date range. Click the number to view the KB Report Drilldown

Edits

The number of times that the item was edited during the specified activity date range. Click the number to view the KB Report Drilldown

Downloads

The number of times that the item was downloaded during the specified activity date range. Click the number to view the KB Report Drilldown


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