Keeping up with course enrollments can feel overwhelming. As an LMS administrator, you’re responsible for ensuring users are enrolled in the right courses and staying on track with their training.
While SmarterU LMS's automated enrollments feature takes some of the stress out of managing enrollments — by automating the process — you may still occasionally run into an enrollment that doesn't go through as expected.
That's where the Recommended Enrollments screen comes in! This screen gives you insights into the automated enrollments SmarterU will be processing as well as those that did not process.
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Viewing Recommended Enrollments
To view your recommended enrollments follow these steps:
Navigate to the Enrollments workscreen.
Click Recommended.
From here, you can review the recommended enrollments for groups, subscriptions, learning plans, certifications, and requirements that include a course with auto-enrollment enabled.
Change the object that you’re viewing recommendations for by clicking its button.
In the grid, you can see a list of pending enrollments, and other details such as the group associated with the enrollment, the course, and the learner’s name.
If an enrollment needs attention, an 
icon appears next to it. Simply hover over the icon to see why the enrollment couldn’t be processed.
Contact our Success Desk if you need help viewing your recommended enrollments. Your content goes here
Now, let’s look at a couple of reasons why an enrollment can’t process and how to resolve them.
Course is Not in the User’s Group
The most common reason that a course enrollment can’t be processed is because it’s not assigned to the user’s group. In SmarterU, enrolments can only happen when the course and user belong to the same group.
The error message will be one of the following:
This course is not in the user's home group and therefore cannot be enrolled.
This course is not in the user's enrollment group and therefore cannot be enrolled.
To fix this, assign the course to the group.
No Available Sessions
Enrollments into an instructor-led course can fail if there aren’t any available sessions for the course and the waiting list is disabled.
In this case, the error message you’ll see is:
This course has no sessions available and therefore cannot be enrolled.
You can fix this by doing either of the following:
Add new sessions to the instructor-led course.
Change the course's Auto setting for the group, subscription, or learning plan requirement to Waiting List or Waiting List (Until Pass) AND enable the course and/or session waiting list.
Check out Troubleshooting Enrollments to learn about other reasons an enrollment can fail.
Enrollment issues don’t happen often, but when they do, the Recommended Enrollments screen makes it easy to get things back on track. With the right tools and some troubleshooting tips you can keep your enrollments running smoothly and ensure every user gets the training they need.
Questions? Contact our Success Desk.