Adding an Article

To add an article to the knowledge base:

1. From the Admin menu, select Knowledge Base.
2. Select the knowledge base to which you'd like to add an article. 
3. Do one of the following:

• Click Article.

• Right-click the folder to which you would like to add the article and select New Article.

A new tab displays the Add/Edit Article workscreen.

4. The article settings you need to complete will depend on whether the template you selected is a full page article template or a structured page template.

5. Click Save.