SmarterU Basics

Accounts contain the groups and courses to which you have access. To access another account: In the upper, right corner of the browser window, click the arrow beside your name. Select Switch Account .  The accounts that you have acces...

Identifying Your System To determine your browser and operating system, refer to the Viewing Your Browser Information page.  Supported Browsers We recommend upgrading to the latest version of your browser. Below are the minimum browser v...

SmarterU enables you to change the language used for its system text (i.e., its labels and messages). Changing the language only affects system-generated text; it does not affect user-generated text, which will remain in the language in which i...

If you forget your password you will need to click the Reset Password  link in the login window. An account administrator will only be able to change your email address, password, surname, and given name if they are an administrat...

After five unsuccessful login attempts, SmarterU will lock your account for 30 minutes. After 30 minutes, you can attempt to log in again. However, each unsuccessful login attempt will lock your account for another 30 minutes. Although an adminis...

Various areas of SmarterU enable you to upload files. Below are the allowed file type and size requirements. The following file uploads are in the admin interface unless specifically noted. We recommend removing any special characters from t...

SmarterU is a SaaS (Software as a Service) application, which is provided as a hosted application. Security is of paramount importance. Many SmarterU clients build courses containing confidential information on internal policies, procedures and oth...

Many of the grids in SmarterU allow you to search the columns to find specific values. By providing a filter, you can limit the contents of the grid to only those rows that meet your criteria.  Oftentimes, you can provide two search filters ...

There may be times when our Success Desk asks you to provide information about the browser that you're using. You can find this information from within SmarterU. To view your browser information: From the learner interface , click the arrow ...