Account: Email Options

These account settings are located in the Email Options accordion of the Account Profile workscreen.

Settings

Send Automated Weekly Emails

If checked:

• The weekly reminder email is sent to learners.

• The weekly summary report is sent to any users with the Group Manager or View Learner Results (VLR) permission. 
• The weekly summary report is sent to supervisors if the account's Supervisor Access setting is set to Report or Report & Enroll.
• The weekly summary report is sent to course managers if the account's Enable Course Manager Reporting setting is checked. 

Send Weekly Email to Active Learners Only

This setting is only applicable if the Send Automated Weekly Emails setting is checked. If checked, the weekly reminder email is only sent to learners who have logged in or who have been enrolled in a course within the last 60 days. By default, the account's selected Weekly Reminder to Learner email will be selected.

Only Include Upcoming ILT Sessions

This setting is only applicable if the instructor-led course management functionality is enabled for the account and the Send Automated Weekly Emails setting is checked. If checked, only sessions that start within the next 30 days will be included in the weekly reminder email to learners.

If the setting is not checked, all sessions the learner is enrolled in will be included, regardless of how far into the future the session starts. 

This would only be an option if ILTs were enabled for the account. This would apply to other ILT emails as well, like the unenrollment email, or the ones that supervisors can be CC'd on.

Always Send Progress Report

This setting is only applicable if the Send Automated Weekly Emails setting is checked. If checked, the weekly summary report is sent even when there is no recent learner activity. By default, the account's selected Weekly Summary Report email template will be selected.

If the setting is not checked, the weekly summary report will only be sent if learners have made progress that can be reported on (i.e., starting, continuing, completing a course; enrollment status changing) during the last week.

Enable Waiting List Reminder

If checked, learners on either the course or session waiting list will be sent the Waiting List Reminder email if there are seats available in the session. By default, the account's Waiting List Reminder email template will be selected. 

Instructor-led courses and sessions that have their waiting list enabled will inherit this account setting, but you may override it at the course or session level. 

Enable CC on All Emails

If checked, you can specify a comma-separated list of email addresses that will be CC'd on all emails. 

Period

This setting is only applicable if the Enable Waiting List Reminder setting is checked. Enter the number of days before a session with available seats starts that the Session Available email should be sent to users on the course or session waiting list.

Instructor-led courses and sessions that have their waiting list enabled will inherit this account setting, but you may override it at the course or session level. 

Send Unenrollment Email

Select the course types that will send the unenrollment email to the learner's supervisor when a learner unenrolls from or is unenrolled from a course:

• External Course
• Online Course
• ILT Course 
• SCORM Course

CC Supervisors on Learner Emails

The default CC Supervisors on Learner Emails setting for newly created online, SCORM, and instructor-led courses. If the email is selected, supervisors will be CC'd when the email is sent to a learner. These settings may be overridden at the course level. 

• Course Enrollment Email
• Course Completion Email
• Course Unenrollment Email
• ILT Confirmation Email (see callout above)
• ILT Request for Confirmation Email (see callout above)
• ILT Did Not Attend Email (see callout above)

If you want SmarterU emails to come from a custom domain, click Edit and specify the custom domain settings.

Custom Domain Settings

Click the Edit button in the Email Options accordion to display these settings. 

Set a "From" Address for System-Generated Emails

System-generated emails include:

• Weekly Reminder to Learner
• Weekly Summary Report

Select one of the following options:

• SmarterU Default - By default, system-generated emails appear to be sent from the account name (i.e., Account Name noreply@smarteru.com). 
• Specified Address - Select this option if you would like to use a different "from" address (for instance, someone@yourcompany.com). You will also need to specify the email address you wish to use as your global “Email” field and provide an identity for that email address. If this option is selected, all undeliverable email notices (bouncebacks) will now go to your specified email address.

 Refer to the note about SPF records for more information.

Set a "From" Address for User-Generated Emails

User-generated emails include the emails that are generated as a result of some user action such as enrolling a user in a course. Select one of the following options:

• SmarterU Default - By default, user-generated emails appear to be sent from the account name (i.e., Account Name noreply@smarteru.com). 
• Specified Address - Select this option if you would like to use a different "from" address (for instance, someone@yourcompany.com). You will also need to specify the email address you wish to use as your global “Email” field and provide an identity for that email address. If this option is selected, all undeliverable email notices (bouncebacks) will now go to your specified email address.
• The User - Select this option if you would like user-generated emails to have the address of the person who initiated the process in the "from" address. 

Refer to the note about SPF records for more information.

Note About SPF Records

If you select the Specified Address option, you should first contact your organization’s IT staff to ensure that your domain’s DNS has an SPF record which is allowing for email to be delivered from *.smarteru.com. The message below displays if an SPF record can't be found:

No SPF record found.

For example, add the following to your SPF record:

a:spf.smarteru.com

Here's a free service to help you build an SPF record.