Contents x
    System Email Templates: Course Emails - Online and SCORM
    • 12 Minutes to read
    • Print
    • Dark
      Light
    Contents

    System Email Templates: Course Emails - Online and SCORM

    • 12 Minutes to read
    • Print
    • Dark
      Light
    Article summary

    Course Due Reminder

    Email Subject

    Course Due Reminder for *|course.name|*

    Course Due Reminder for Employee Onboarding Course

    Description

    This email is sent to a learner when:

    Either the account's Enable Email Summarization setting is unchecked
    OR
    There are five or fewer course due reminder emails to be sent to the learner on that day

    AND

    Either the account's Enable Course Due Reminders setting is checked and not overridden at the course level
    OR
    The course's Enable Course Due Reminders setting is checked

    AND

    A learner has not completed the course on the reminder's specified number of days

    Example

    Course Due Reminder 20231024

    Changing the Template

    Administrators and owners can change the default template for the account by doing one of the following:

    To change the email template used for a course:

    1. Check the Customize Email Template checkbox.
    2. Select the template from the list.
    3. Click Save.

    Course Due Reminder (Multiple Learners)

    Email Subject

    Course Due Reminder (Multiple Learners)

    Description

    This email is sent to supervisors, selected users, and/or specified recipients of the course due reminder when:

    Either the account's Enable Course Due Reminders setting is checked and not overridden at the course level
    OR
    The course's Enable Course Due Reminders setting is checked

    AND

    A learner has not completed the course on the reminder's specified number of days

    If there are more than 100 unique enrollments in the email, the supervisors, selected users, and/or specified recipients will need to run the Enrollment Report to view the entire list of enrollments.

    Example

    Course Due Reminder Multiple Learners 20231024

    Changing the Template

    Administrators and owners can change the default template for the account by doing one of the following:

    To change the email template used for a course:

    1. Check the Customize Email Template checkbox.
    2. Select the template from the list.
    3. Click Save.

    Course Due Reminder (Multiple)

    Email Subject

    Course Due Reminder (Multiple)

    Description

    This email is sent to a learner instead of the Course Due Reminder email when:

    The account's Enable Email Summarization setting is checked

    AND

    Either the account's Enable Course Due Reminders setting is checked and not overridden at the course level
    OR
    The course's Enable Course Due Reminders setting is checked

    AND

    There are six or more course due reminder emails to be sent to the learner on that day

    Example

    Course Due Reminder Multiple 20240404

    Changing the Template

    Administrators and owners can change the default template for the account by doing one of the following:

    To change the email template used for a course:

    1. Check the Customize Email Template checkbox.
    2. Select the template from the list.
    3. Click Save.

    Course Past Due Reminder

    Email Subject

    Course Past Due Reminder for *|course.name|*

    Course Past Due Reminder for Employee Onboarding Course

    Description

    This email is sent to a learner when:

    Either the account's Enable Email Summarization setting is unchecked
    OR
    There are five or fewer course past due reminder emails to be sent to the learner on that day

    AND

    Either the account's Enable Course Past Due Reminders setting is checked and not overridden at the course level
    OR
    The course's Enable Course Past Due Reminders setting is checked

    AND

    A learner has not completed the course on the reminder's specified number of days

    Example

    Course Past Due Reminder 20231024

    Changing the Template

    Administrators and owners can change the default template for the account by doing one of the following:

    To change the email template used for a course:

    1. Check the Customize Email Template checkbox.
    2. Select the template from the list.
    3. Click Save.

    Course Past Due Reminder (Multiple Learners)

    Email Subject

    Course Past Due Reminder (Multiple Learners)

    Description

    This email is sent to supervisors, selected users, and/or specified recipients of the course past due reminder when:

    Either the account's Enable Course Past Due Reminders setting is checked and not overridden at the course level
    OR
    The course's Enable Course Past Due Reminders setting is checked

    AND

    A learner has not completed the course on the reminder's specified number of days

    If there are more than 100 unique enrollments in the email, the supervisors, selected users, and/or specified recipients will need to run the Enrollment Report to view the entire list of enrollments.

    Example

    Course Past Due Reminder Multiple Learners 20231024

    Changing the Template

    Administrators and owners can change the default template for the account by doing one of the following:

    To change the email template used for a course:

    1. Check the Customize Email Template checkbox.
    2. Select the template from the list.
    3. Click Save.

    Course Past Due Reminder (Multiple)

    Email Subject

    Course Past Due Reminder (Multiple)

    Description

    This email is sent to a learner instead of the Course Past Due Reminder email when:

    The account's Enable Email Summarization setting is checked

    AND

    Either the account's Enable Course Past Due Reminders setting is checked and not overridden at the course level
    OR
    The course's Enable Course Past Due Reminders setting is checked

    AND

    There are six or more course past due reminder emails to be sent to the learner on that day

    Example

    Course Past Due Reminder Multiple 20240404

    Changing the Template

    Administrators and owners can change the default template for the account by doing one of the following:

     To change the email template used for a course:

    1. Check the Customize Email Template checkbox.
    2. Select the template from the list.
    3. Click Save.

    Grader Reminder

    Email Subject

    Grader Reminder

    Description

    This email is only applicable to online courses. This email is sent to potential graders when:

    A quiz's Send Reminder Email to Grader setting is checked

    AND

    The quiz is not finalized after the specified number of days after a grader claimed it

    Example

    Grader Reminder 20231024

    Changing the Template

    Administrators and owners can change the default template for the account by doing one of the following:

    To change the email template used for a specific online course's quiz:

    1. Check the Send Reminder Email to Grader checkbox on the quiz workscreen.
    1. Check the Change Assigned Email Template checkbox.
    2. Select the template from the list.
    3. Click Save.

    Group Manager Reminder

    Email Subject

    Group Manager Reminder

    Description

    This email is only applicable to online courses. This email is sent to group managers when:

    A quiz's Send Reminder Email to Group Managers setting is checked

    AND

    The quiz is not finalized after the specified number of days after a grader claimed it

    Example

    Group Manager Reminder 20231024

    Changing the Template

    Administrators and owners can change the default template for the account by doing one of the following:

    To change the email template used for a specific online course's quiz:

    1. Check the Send Reminder to Group Managers checkbox on the quiz workscreen.
    1. Check the Change Assigned Email Template checkbox.
    2. Select the template from the list.
    3. Click Save.

    No Grader Reminder

    Email Subject

    No Grader Reminder

    Description

    This email is only applicable to online courses. This email is sent to group managers when:

    A quiz's Send Reminder Email to Group Managers When No Grader Has Been Assigned setting is checked

    AND

    A potential grader has not claimed the quiz after the specified number of days after the learner completes the quiz

    Example

    No Grader Reminder 20231024

    Changing the Template

    Administrators and owners can change the default template for the account by doing one of the following:

    To change the email template used for a specific online course's quiz:

    1. Check the Send Reminder Email to Group Managers When No Grader Has Been Assigned checkbox on the quiz workscreen.
    1. Check the Change Assigned Email Template checkbox.
    2. Select the template from the list.
    3. Click Save.

    Proctor Notification

    Email Subject

    Proctor Notification

    Description

    This email is only applicable to online courses. This email is sent to users who have the Quiz Proctor group permission when:

    A learner is enrolled in an online course that has its Enable Proctoring setting checked

    AND

    The course has its Email Proctors When a Learner is Enrolled setting checked

    Example

    Proctor Notification 20231024

    Changing the Template

    Administrators and owners can change the default template for the account by doing one of the following:

    To change the email template used for a specific course:

    1. Check the Email Proctors When a Learner is Enrolled checkbox on the Course Information workscreen.
    1. Check the Change Assigned Email Template checkbox.
    2. Select the template from the list.
    3. Click Save.

    Quiz Available for Grading

    Email Subject

    Quiz Available for Grading

    Description

    This email is only applicable to online courses. This email is sent to users who have been selected as graders for a quiz when:

    A learner completes a quiz containing a long answer question

    AND

    The quiz's Send Grader Notifications setting is enabled

    Example

    Quiz Available for Grading 20231024

    Changing the Template

    Administrators and owners can change the default template for the account by doing one of the following:

    To change the email template used for a specific online course's quiz:

    1. Check the Send Grader Notifications checkbox on the quiz workscreen.
    1. Check the Change Assigned Email Template checkbox.
    2. Select the template from the list.
    3. Click Save.

    Quiz Graded

    Email Subject

    Your quiz has been graded

    Description

    This email is only applicable to online courses. This email is sent to a learner when:

    All long answer quiz questions in a quiz are graded

    AND

    The quiz's Send Learner Graded Quiz Notification setting is enabled

    Example

    Quiz Graded 20231024

    Changing the Template

    Administrators and owners can change the default template for the account by doing one of the following:

    To change the email template used for a specific online course's quiz:

    1. Check the Send Learner Graded Quiz Notification checkbox on the quiz workscreen.
    1. Check the Change Assigned Email Template checkbox.
    2. Select the template from the list.
    3. Click Save.

    SCORM Conversion Notification Success

    Email Subject

    SCORM Conversion Complete - *|course.name|*

    Scorm Conversion Complete - Employee Onboarding Course

    Description

    This email is only applicable to SCORM courses. This email is sent to the user who uploaded a PowerPoint file to a SCORM course after SmarterU converts the PowerPoint file.

    Example

    Scorm Conversion Complete 20231024

    Changing the Template

    Administrators and owners can change the default template for the account by doing one of the following:

    Task Completion to Custom Contact

    Email Subject

    Task Notification Alert

    Description

    This email is only applicable to online courses. This email is sent to the specified custom contacts when:

    A learner completes an online course's task

    AND

    The task has its Send Completion Notification and Send to Custom Contact settings checked

    This setting is applicable to all task types for online courses.

    Example

    Task Completion to Custom Contact 20231024

    Changing the Template

    Administrators and owners can change the default template for the account by doing one of the following:

    To change the email template used for a specific online course's task:

    1. Check the Send Completion Notification and the Send to Custom Contact checkboxes on the task workscreen.
    1. Check the Change Assigned Email Template checkbox.
    2. Select the template from the list.
    3. Click Save.

    Task Completion to Group Contact

    Email Subject

    Task Notification Alert

    Description

    This email is only applicable to online courses. This email is sent to the email addresses specified in the group's Send Completion Notifications To setting when:

    A learner completes an online course's task

    AND

    The task has its Send Completion Notification and Send to Group Contact settings checked

    This setting is applicable to all task types for online courses.

    Example

    Task Completion to Group Contact 20231024

    Changing the Template

    Administrators and owners can change the default template for the account by doing one of the following:

    To change the email template used for a specific online course's task:

    1. Check the Send Completion Notification and the Send to Group Contact checkboxes on the task workscreen.
    1. Check the Change Assigned Email Template checkbox.
    2. Select the template from the list.
    3. Click Save.

    Task Feedback

    Email Subject

    *|course.name|* > *|email.chaptername|* > *|course.quiz/taskname|* 

    Example: Employee Onboarding Course > Introduction to Management > Final Exam

    Description

    This email is only applicable to online courses. This email is sent to the email addresses specified in an online course's Feedback Email field when a learner who has the Allow Feedback setting enabled provides feedback on a task. 

    Example

    Task Feedback 20231024

    Changing the Template

    Administrators and owners can change the default template for the account by doing one of the following:

    To change the email template used for a specific course:

    1. Check the Send Course Feedback Notification checkboxon the Course Information workscreen.
    1. Check the Change Assigned Email Template checkbox.
    2. Select the template from the list.
    3. Click Save.
    Was this article helpful?
    Related articles
    What's Next
    SmarterU LMS is proudly located in the heart of North America, helping our clients around the globe unleash their human potential and increase their organizational intelligence.
    SmarterU LMS
    Company
    Top Features
    Contact Us
    Follow Us
    SmarterU LMS Copyright © 2006-  Neovation Corporation. All rights reserved.
    SmarterU and Success Desk are trademarks of Neovation Corporation.