SmarterU File Uploads

Various areas of SmarterU enable you to upload files. Below are the allowed file type and size requirements.

Account

Account Logo

File Types

• GIF

• JPG

• PNG

Specifications

• 165(w) x 120(h) pixels

Certification Certificate

File Types

• PDF

Specifications

• There is no size requirement for completion certificates. However, if you would like to allow learners to print their completion certificates, you'll want to use dimensions that match your paper size.

• 5 MB max

• If your account's Insert QR Code into Completion Certificates setting is enabled, the QR code will automatically be displayed in the upper right corner of your custom certificate.

  To ensure that the QR code does not obscure the information you've added to your certificate, we recommend that you avoid the space designated for the QR code.

  The size of the QR code is 0.9674 inches wide and 1.0019 inches high. The QR code displays at the following coordinates on the certificate in Adobe Acrobat Pro.

  	X Coordinate	Y Coordinate
  Top left corner of QR code	700	20
  Top right corner of QR code	770	20
  Bottom left corner of QR code	700	92
  Bottom right corner of QR code	770	92

  

Course Certificate

File Types

• PDF

Specifications

• There is no size requirement for completion certificates. However, if you would like to allow learners to print their completion certificates, you'll want to use dimensions that match your paper size.

• 5 MB max

• If your account's Insert QR Code into Completion Certificates setting is enabled, the QR code will automatically be displayed in the upper right corner of your custom certificate.

  To ensure that the QR code does not obscure the information you've added to your certificate, we recommend that you avoid the space designated for the QR code.

  The size of the QR code is 0.9674 inches wide and 1.0019 inches high. The QR code displays at the following coordinates on the certificate in Adobe Acrobat Pro.

  	X Coordinate	Y Coordinate
  Top left corner of QR code	700	20
  Top right corner of QR code	770	20
  Bottom left corner of QR code	700	92
  Bottom right corner of QR code	770	92

  

Course Footer

File Types

• GIF

• JPG

• PNG

Specifications

• 924(w) x 200(h) pixels

Portal Logo

File Types

• GIF

• JPG

• PNG

Specifications

• 600(w) x 190(h) pixels

Portal Background Image

File Types

• GIF

• JPG

• PNG

Specifications

• Centered background: 1280(w) x 1024(h) pixels

• Stretched background: 1920(w) x 1080(h) pixels

Courses

Completion Certificate

File Types

• PDF

Specifications

• There is no size requirement for completion certificates. However, if you would like to allow learners to print their completion certificates, you'll want to use dimensions that match your paper size.

• 5 MB max

• If your account's Insert QR Code into Completion Certificates setting is enabled, the QR code will automatically be displayed in the upper right corner of your custom certificate.

  To ensure that the QR code does not obscure the information you've added to your certificate, we recommend that you avoid the space designated for the QR code.

  The size of the QR code is 0.9674 inches wide and 1.0019 inches high. The QR code displays at the following coordinates on the certificate in Adobe Acrobat Pro.

  	X Coordinate	Y Coordinate
  Top left corner of QR code	700	20
  Top right corner of QR code	770	20
  Bottom left corner of QR code	700	92
  Bottom right corner of QR code	770	92

  

Course Footer

File Types

• GIF

• JPG

• PNG

Specifications

• 924(w) x 200(h) pixels

Course Image

File Types

• GIF

• JPG

• PNG

Specifications

• 780(w) x 520(h) pixels

Merge Document

File Types

• PDF

Specifications

• 5 MB max

Online Course Content

Refer to Courses: Online Course Content section.

SCORM Course

File Types

• ZIP

Specifications

• 350 MB max

Courses: Online Course Content

The objects listed below can be added to tasks in online courses.

Content Slide Audio

File Types

• MP3

Specifications

• 10 MB max

Flashcard Activity Flip Button

File Types

• GIF

• JPG

• PNG

Specifications

• 300(h) x 300(w) px

• 10 MB max

Gameshow Activity Image

File Types

• GIF

• JPG

• PNG

Specifications

• 400(w) x 200(h) px

• 10 MB max

Labeling Activity Image

File Types

• GIF 

• JPG 

• PNG

Specifications

• 400(w) x 400(h) px

• 10 MB max

Quiz Question Audio

File Types

• MP3

Specifications

• 10 MB max

Quiz Question PDF

File Types

• PDF

Specifications

• 10 MB max

Quiz Question Video

File Types

• MP4

Specifications

• 2 GB max for CDN-hosted videos; 300 MB max for SmarterU-hosted videos.

PDF Task

File Types

• PDF

Specifications

• 10 MB max

Video Task

File Types

• MP4

Specifications

• File names should NOT include special characters or spaces.

• 2 GB max for CDN-hosted videos; 300 MB max for SmarterU-hosted videos.

Online Course Files

File Types

• AI

• AVI

• CSV

• DOC

• DOCX

• EPUB

• FLV

• GIF

• GZ

• IDML

• INDD

• JPEG

• JPG

• KEY

• MOBI

• MOV

• MP4

• MPEG

• MPG

• NUMBERS

• ODP

• ODS

• ODT

• PAGES

• PDF

• PNG

• PPT

• PPTX

• PSD

• RAR

• TIF

• TIFF

• TXT

• WAV

• WMV

• XLS

• XLSX

• ZIP

Specifications

For audio files, we recommend MP3 files as they will play automatically when opened. Most other file formats will need to be downloaded.

For image files:

• File names should NOT contain an ampersand (&) in their name. Although the WYSIWYG editor allows you to upload files with an ampersand in the name, the image cannot be previewed or added to a course.

• We recommend using JPEG or JPG for images in your courses as their file size is smaller and will enable the webpage to load faster.

 For video files:

• File names should NOT include special characters or spaces.

• 2 GB max for CDN-hosted videos; 300 MB max for SmarterU-hosted videos.

Courses: SCORM Course

PowerPoint

File Types

• PPT

Specifications

• 350 MB max

• Before uploading the file to SmarterU: 

  • Disable Protected View for the file.

  • Remove any special characters from the file name.

  • Be sure the PowerPoint file is NOT marked as final. Refer to this page to determine if your PowerPoint is set as a final version.

SCORM Package

File Types

• ZIP

Specifications

• 350 MB max

• Before uploading the file to SmarterU: 

  • Remove any special characters and spaces from the file name.

• The SCORM files must be in the root directory of the .ZIP file in order for it to run properly in SmarterU.

Dashboard Sets

Image Widget

File Types

• GIF

• JPG

• PNG

Specifications

• 10 MB max

Video Widget

File Types

• MP4

Specifications

• File names should NOT include special characters or spaces.

• 2 GB max for CDN-hosted videos; 300 MB max for SmarterU-hosted videos.

Forms

Attachments (Learner Interface)

File Types

• AI

• AVI

• CP

• CPTX

• CSV

• DOC

• DOCX

• EPUB

• FLV

• GIF

• GZ

• IDML

• INDD

• JPEG

• JPG

• KEY

• MOBI

• MOV

• MP3

• MP4

• MPEG

• MPG

• NUMBERS

• ODP

• ODS

• ODT

• PAGES

• PDF

• PNG

• PPT

• PPTX

• PSD

• RAR

• TIF

• TIFF

• TXT

• WAV

• WMV

• XLS

• XLSX

• ZIP

Specifications

• 10 MB max 

• 10 files/form max

Image Widget 

File Types

• GIF

• JPG

• PNG

Specifications

• 4 MB max

Video Widget

File Types

• MP4

Specifications

• File names should NOT include special characters or spaces.

• 2 GB max for CDN-hosted videos; 300 MB max for SmarterU-hosted videos.

Groups

Group Logo 

File Types

• GIF

• JPG

• PNG

Specifications

• 330(w) x 240(h) pixels

Knowledge Bases

Article Image

File Types

• GIF

• JPG

• PNG

Specifications

• 10 MB max

Article Thumbnail Image

File Types

• GIF

• JPG

• PNG

Specifications

• 780(w) px x 520(h) pixels

File Embed

Refer to Supported Knowledge Base File Embed Sources.

File Thumbnail Image

File Types

• GIF

• JPG

• PNG

Specifications

• 780(w) px x 520(h) pixels

File Upload

File Types

• AI

• AVI

• CP

• CPTX

• CSV

• DOC

• DOCX

• EPUB

• FLV

• GIF

• GZ

• IDML

• INDD

• JPEG

• JPG

• KEY

• MOBI

• MOV

• MP3

• MP4

• MPEG

• MPG

• NUMBERS

• ODP

• ODS

• ODT

• PAGES

• PDF

• PNG

• PPT

• PPTX

• PSD

• RAR

• TIF

• TIFF

• TXT

• WAV

• WMV

• XLS

• XLSX

• ZIP

Specifications

• For audio files, we recommend MP3 files as they will play automatically when opened. Most other file formats will need to be downloaded.

• For video files:

  • File names should NOT include special characters or spaces.

  • 2 GB max for CDN-hosted videos; 300 MB max for SmarterU-hosted videos.

Knowledge Base Image

File Types

• GIF

• JPG

• PNG

Specifications

• 240(w) x 140(h) pixels

• 5 MB max

Learning Plans

Action Attachment

File Types

• AI

• AVI

• CSV

• DOC

• DOCX

• EPUB

• FLV

• GIF

• GZ

• IDML

• INDD

• JPEG

• JPG

• KEY

• MOBI

• MOV

• MP3

• MP4

• MPEG

• MPG

• NUMBERS

• ODP

• ODS

• ODT

• PAGES

• PDF

• PNG

• PPT

• PPTX

• PSD

• RAR

• TIF

• TIFF

• TXT

• WAV

• WMV

• XLS

• XLSX

• ZIP

Specifications

• For audio files, we recommend MP3 files as they will play automatically when opened. Most other file formats will need to be downloaded.

• 16 MB max

Action Attachment (Learner Interface)

File Types

• AI

• AVI

• CSV

• DOC

• DOCX

• EPUB

• FLV

• GIF

• GZ

• IDML

• INDD

• JPEG

• JPG

• KEY

• MOBI

• MOV

• MP3

• MP4

• MPEG

• MPG

• NUMBERS

• ODP

• ODS

• ODT

• PAGES

• PDF

• PNG

• PPT

• PPTX

• PSD

• RAR

• TIF

• TIFF

• TXT

• WAV

• WMV

• XLS

• XLSX

• ZIP

Specifications

• For audio files, we recommend MP3 files as they will play automatically when opened. Most other file formats will need to be downloaded.

• 16 MB max

Certification Certificate

File Types

• PDF

Specifications

• There is no size requirement for completion certificates. However, if you would like to allow learners to print their completion certificates, you'll want to use dimensions that match your paper size.

• 5 MB max

• If your account's Insert QR Code into Completion Certificates setting is enabled, the QR code will automatically be displayed in the upper right corner of your custom certificate.

  To ensure that the QR code does not obscure the information you've added to your certificate, we recommend that you avoid the space designated for the QR code.

  The size of the QR code is 0.9674 inches wide and 1.0019 inches high. The QR code displays at the following coordinates on the certificate in Adobe Acrobat Pro.

  	X Coordinate	Y Coordinate
  Top left corner of QR code	700	20
  Top right corner of QR code	770	20
  Bottom left corner of QR code	700	92
  Bottom right corner of QR code	770	92

  

Organizations

Logo

File Types

• GIF

• JPG

• PNG

Specifications

• 150(w) x 150(h) pixels

• 5 MB max

Subscriptions

Image

File Types

• GIF

• JPG

• PNG

Specifications

• 400(w) x 600(h) pixels

• 5 MB max

Users

Photo

File Types

• GIF

• JPG

• PNG

Specifications

• 150(h) x 150(w) pixels

• 5 MB max

User Import

File Types

• CSV

Specifications

Refer to Importing Users: Creating a CSV File for details.