As a SmarterU administrator, you keep your organization’s training running smoothly. Between enrolling users, assigning learning plans, and tracking compliance, your day is already full. While SmarterU provides clear reporting on course progress and compliance, showing how training connects to broader team results—such as customer support response times or sales targets—often requires combining these LMS records with spreadsheets from other departments.
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JoySuite AI (or Joy for short) is a new platform built by our team to help you make sense of all that information more easily. It connects directly to SmarterU and the other documents your teams already use. Once connected, Joy will bring your training metrics, team performance data, and internal resources into a single intelligent workspace. Best of all, instead of digging through separate reports and documents, you will be able to ask Joy questions in plain language to generate instant visual summaries and highlight key trends across your teams.
Bridge Your Training Data with Results
When your training data integrates with your company's operational files, you get a much clearer picture of how your learning initiatives influence day-to-day work.
Connecting Joy to SmarterU will allow you to:
Explore learning data in plain language: Complement SmarterU’s structured reports by asking Joy questions in everyday terms to generate custom charts and visual summaries focused on what matters most to your leadership team.
Identify performance and training gaps: Compare course completion trends with day-to-day team results (such as quality assurance scores, customer wait times, or safety compliance rates) to pinpoint where new training is needed.
Deliver fast, approved answers: Give staff an easy, natural way to ask questions about internal documents, handbooks, and resource guides using a familiar chat interface.
How Joy Complements Your Daily SmarterU Workflows
SmarterU remains your go-to platform for creating courses, managing certifications, and tracking formal learner progress. Joy can supplement it to simplify your day-to-day administration and help you make the most of your training data.
Here are four ways you will be able to use Joy to support common administrative tasks.
Answer Routine Questions from Your Content
Once Joy is connected to your policies, manuals, and onboarding guides, employees will be able to ask questions in plain language and get answers drawn from those approved sources right in SmarterU. Each answer shows the document it came from, so anyone can check it. Everyone gets the same answer, and you spend less time fielding repeat questions.
Turn a Question into a Training Dashboard
Before a department check-in, you will be able to ask Joy for metrics such as completion rates by department or overdue training by manager. Joy will build the chart or dashboard on the spot from your SmarterU data, ready to drill into or share with managers.
Spot Training Gaps in Your Team's Daily Work
Joy will be able to look beyond SmarterU into the systems your teams use every day. For example, if you ask a question like “Which support tickets this month point to a training gap?”, Joy will be able to identify patterns, highlight gaps, recommend the SmarterU courses that fill them, and help you assign those courses directly from the same conversation.
Automate Routine Enrollment Tasks
Instead of enrolling users one group at a time, you will be able to ask Joy to handle tasks such as enrolling all managers in a course with a 7-day deadline. Joy will then show you exactly what it is about to do and wait for your confirmation before anything runs. You ask in plain language and can even save the steps as a command to run it again easily next time.
Join Our Live Webinar on October 15
Ready to see Joy in action and discover how it can support your LMS workflow? Join Dan Belhassen (Founder and CEO) and Chris Wood (Leader, Client Success Team) for a live demonstration tailored to LMS administrators.
In this session, you will see a selection of Joy’s capabilities in action, including LMS automation, personalized coaching, and virtual experts. Plus, get an exclusive sneak peek at our upcoming Course Studio.
Webinar Details:
Date: Thursday, October 15, 2026
Time: 10:00 AM PT | 12:00 PM CT | 1:00 PM ET
Reserve your spot for the JoySuite webinar today! If you cannot attend live, register anyway and we will send you the recording automatically.
Questions? Contact our Success Desk.